Steakhouse Assistant Manager/Sommelier

Casino Del Sol•Tucson, AZ

About The Position

The Steakhouse Assistant Manager/Sommelier manages restaurant activities and operations to deliver a high-quality food and wine experience and exceptional guest service. The role oversees daily service, staff, inventory, wine storage and promotion, and compliance with internal controls, policies, procedures, and applicable laws and regulations. It combines restaurant management and team leadership with knowledgeable, polished wine service, including recommending pairings, guiding guests through wine selections, and maintaining the wine collection. The position supervises and develops team members through coaching, performance feedback, staffing and scheduling, delegation, and ongoing training. It monitors service and product quality, resolves guest and team member concerns, enforces health and safety standards, and recommends operational improvements. The Assistant Manager/Sommelier also maintains knowledge of Casino Del Sol services and promotions, wine industry trends, and developments in food and wine service. The role may involve any shift, weekends, holidays, special events, and overtime as needed, and requires working in a smoking environment.

Requirements

Five years of experience in the food service industry, including fine-dining restaurant experience.
Two years of sommelier experience in a fine-dining venue.
Two years of food and beverage supervisory experience in a fine-dining venue.
Proficiency with Microsoft Office Suite, especially word processing and spreadsheets, and with InfoGenesis Point-of-Sale.
Demonstrated reliability, responsiveness, and creativity.
Demonstrated record of providing excellent guest service.
Experience in inventory control.
Must possess or obtain valid Food Handler’s and Alcohol Awareness cards within three months of employment.
Must be able to work any shift, weekends, holidays, special events, and overtime as needed.
Must be able to work in a smoking environment.
Must obtain, maintain, and retain a valid non-gaming license and a valid gaming license.
Must be eligible for employment in the United States and at least 21 years of age.
Knowledge of menu engineering, inventory control, purchasing, forecasting, and scheduling.
Knowledge of full-service restaurant practices, service etiquette, and service technologies for merchandising and suggestive selling.
Working knowledge of fine wine and spirits tasting, theory, practical service, and dining room applications.
Knowledge of departmental and Casino Del Sol controls, policies, procedures, applicable laws and regulations, supervisory practices, budgetary principles, and modern filing and recordkeeping practices.
Proficient kitchen and service management skills, sales-oriented skills, and strong organizational, planning, and time-management skills.
Ability to market food and wine, control labor and other costs, inspire team members to provide high levels of guest service, communicate and follow directions, analyze problems and data, perform mathematical computations, interpret instructions, and work with minimal supervision.
Ability to exercise independent judgment and fiscal prudence when recommending or selecting vendors, materials, and procedures.
Ability to maintain the physical stamina required in a fast-paced environment, including standing and walking for long periods in a loud environment, and to perform duties positively.

Nice To Haves

High school diploma or General Equivalency.
Bilingual English/Spanish.
One year of high-volume bar experience.

Responsibilities

Oversee and monitor daily restaurant operations for compliance with departmental and Casino Del Sol controls, policies, procedures, laws, and regulations.
Greet guests courteously and coordinate service personnel throughout the restaurant to provide efficient guest service.
Ensure compliance with state alcohol laws and server requirements.
Maintain a safe, clean, and comfortable restaurant environment and enforce health and safety standards.
Manage requisitioning, receipt, storage, and inventory of supplies and products, controlling inventory levels and expenses.
Evaluate product and service quality on an ongoing basis and take action to correct service deficiencies.
Maintain professional relationships with wine distributors and monitor wine cellar conditions for optimal storage.
Manage daily activities for maintaining and promoting the wine collection, including the wine cellar display.
Work with kitchen staff to develop food and wine pairings and guide guests in selecting wines suited to their preferences and meals.
Describe wines, including grape varieties and regions, and provide traditional wine service, including presenting bottles and glasses, inviting guests to smell and taste, and properly decanting vintages.
Pursue wine service quality while contributing to revenue targets and educating wine-serving team members about wine etiquette, attributes, and general knowledge.
Keep current with wine industry trends through courses, seminars, and visits to wineries and wine-producing regions.
Recommend and implement techniques to improve productivity, reduce costs, and improve guest service.
Resolve guest and team member complaints promptly, professionally, and diplomatically.
Maintain appropriate staffing levels; prepare work schedules, delegate work, and make station assignments.
Operate InfoGenesis POS, SWS, and back-office computer systems to support restaurant operations.
Supervise and develop direct reports through mentoring, coaching, performance feedback, and professional development planning.
Delegate decisions and work functions clearly, including communicating responsibilities, constraints, required actions, and deadlines.
Interview candidates, recommend hires, conduct performance appraisals, resolve problems, communicate with team members, and recommend corrective action or termination when appropriate.
Develop and conduct staff training programs and ensure ongoing training for all team members.
Develop team members’ skills and talents, foster a proactive team atmosphere, and partner with front- and back-of-house and other department staff.
Maintain awareness of Casino Del Sol services, promotions, and events to inform guests.
Maintain a neat, clean, and well-groomed appearance, support the team during shifts, and perform other job-related duties as assigned.
Report work-related injuries or incidents to Security and maintain accurate, timely records to assess training needs and take corrective action.