Steakhouse Assistant Manager/Sommelier

Casino Del Sol•Tucson, AZ

About The Position

The Steakhouse Assistant Manager/Sommelier ensures a high-quality food and wine experience and exceptional guest service by managing restaurant activities, functions, and operations. The role provides food service efficiently, courteously, and professionally while maintaining high guest-service standards. The position oversees daily restaurant operations, service quality, staffing, inventory, safety, and compliance with internal policies and applicable laws. It also manages the wine collection and cellar, maintains distributor relationships, develops food and wine pairings with kitchen staff, advises guests on wine selections, and provides traditional wine service. The assistant manager supervises, coaches, and trains team members; supports hiring and performance management; and helps improve productivity, control costs, and meet revenue targets.

Requirements

Five years of food service industry experience, including fine dining restaurant experience.
Two years of sommelier experience in a fine dining venue.
Two years of food and beverage supervisory experience in a fine dining venue.
Proficiency with Microsoft Office Suite, especially word processing and spreadsheet applications, and the InfoGenesis Point-of-Sale system.
Demonstrated reliability, responsiveness, and creativity.
Demonstrated record of providing excellent guest service.
Experience in inventory control.
Possess or obtain valid Food Handler’s and Alcohol Awareness cards within three months of employment.
Ability to work any shift, weekends, holidays, special events, and overtime as needed.
Ability to work in a smoking environment.
Ability to obtain, maintain, and retain valid non-gaming and gaming licenses.
Employment eligibility in the U.S.
Must be at least 21 years old.
Knowledge of menu engineering, inventory control, purchasing, forecasting, and scheduling.
Knowledge of full-service restaurant practices, service etiquette, and service technologies for merchandising and suggestive selling.
Working knowledge of wine and spirits tasting, theory, and dining-room service.
Knowledge of departmental and company controls, policies, procedures, applicable laws, supervisory principles, budgetary practices, and recordkeeping.
Proficient kitchen and service management skills and sales-oriented skills.
Strong organizational, planning, and time-management skills.
Ability to market food and wine, control expenses, inspire team members, communicate effectively, follow directions, solve problems, perform mathematical computations, and interpret varied instructions.
Ability to work with minimal supervision and exercise independent judgment and fiscal prudence when recommending or selecting vendors, materials, and procedures.
Ability to maintain physical stamina in a fast-paced environment, including standing and walking for long periods in a loud environment.
Ability to perform duties in a positive manner.

Nice To Haves

High school diploma or General Equivalency.
Bilingual in English and Spanish.
One year of high-volume bar experience.

Responsibilities

Oversee daily restaurant operations and ensure compliance with departmental and Casino Del Sol controls, policies, procedures, laws, and regulations.
Greet guests and coordinate service personnel to provide efficient, courteous service.
Ensure compliance with state alcohol laws and server requirements.
Maintain a safe, clean, and comfortable restaurant environment and enforce health and safety standards.
Manage the requisition, receipt, storage, and inventory of supplies and products.
Evaluate and maintain product and service quality standards.
Maintain professional relationships with wine distributors and monitor wine cellar conditions.
Manage activities for maintaining and promoting the wine collection and maintain an attractive cellar display.
Work with kitchen staff to develop food and wine pairings and guide guests in wine selection.
Describe wines, provide appropriate glasses, encourage guests to smell and taste wine, and decant vintages according to traditional service standards.
Deliver high standards of wine service while working toward revenue targets.
Educate the wine service team on etiquette, wine attributes, and general wine knowledge.
Stay current with wine industry trends and develop wine knowledge through courses, seminars, and winery or wine-region visits.
Recommend and implement techniques to improve productivity, reduce costs, and improve guest service.
Resolve guest and team member complaints promptly, professionally, and diplomatically.
Monitor team members' service and correct deficiencies.
Report work-related injuries or incidents to Security and maintain records to assess training needs and corrective actions.
Maintain staffing levels, prepare work schedules, delegate work, and assign stations.
Operate InfoGenesis, SWS, and back-office computer systems to support operations.
Supervise and develop direct reports through mentoring, coaching, performance feedback, and professional development planning.
Delegate decision-making and work appropriately, and clearly communicate responsibilities, constraints, and deadlines.
Interview candidates, recommend hires, conduct performance appraisals, resolve problems, communicate openly, and recommend corrective action or termination when appropriate.
Develop and conduct staff training programs and ensure ongoing team-member training.
Develop team members' skills and talents, and foster a proactive, collaborative team atmosphere across front and back of house.
Inform guests about Casino Del Sol services, promotions, and events.
Maintain a neat, clean, and well-groomed appearance and act as a supportive team member during shifts.
Perform other job-related duties as assigned.