Legal Operations Coordinator (Status Coordinator)

U.S. Legal Support•Dallas, TX

8d•Onsite

About The Position

As a Status Coordinator at Lynx, a subsidiary of U.S. Legal Support, you will support daily operations by managing status updates, tracking critical deadlines, and serving as a communication link between clients, process servers, and internal teams. The role requires attention to detail, strong organization, and the ability to manage multiple priorities in a deadline-driven environment while providing accurate, responsive service. The position is based in Dallas, Texas, and follows a Monday–Friday schedule from 8:00 AM to 5:00 PM. It operates in a professional office environment and uses computers, telephones, and other office technology to support workflow and client communications. No regular travel is required. The successful candidate will provide accurate and timely information, respond professionally to client needs, support internal workflows, and contribute to continuous improvement. Candidates must be legally authorized to work in the United States. U.S. Legal Support participates in E-Verify where required by law.

Requirements

High school diploma or equivalent.
Customer service experience.
Strong computer skills, including proficiency with Microsoft Office Suite and web-based systems.
Excellent written and verbal communication skills.
Strong organizational and time-management abilities, including the ability to multitask.
Ability to work effectively in a deadline-driven, fast-paced environment.
Strong problem-solving and critical-thinking skills.
Customer-focused mindset and commitment to service excellence.
Ability to work independently and collaborate effectively with team members.
Professionalism and adaptability when handling changing priorities.
Legally authorized to work in the United States.

Nice To Haves

Experience in legal support services, process serving, records retrieval, or a related industry.
Experience working with case management, CRM, or workflow management systems.
Administrative, operational support, or client service experience.
Familiarity with legal terminology and legal service processes.

Responsibilities

Review, update, edit, and clarify status updates received from process servers and field personnel.
Ensure status information is accurate, complete, and properly documented; maintain detailed records and update internal systems in a timely manner.
Verify information and resolve inconsistencies so clients receive accurate updates.
Monitor action dates, court dates, and other critical deadlines.
Track unreviewed comments, outstanding items, and pending updates; identify urgent matters and escalate issues when appropriate.
Ensure timelines and service commitments are consistently met.
Provide clients with clear, concise, and professional status updates and respond to inquiries about service requests and case status.
Follow up on pending matters to ensure timely resolution and recommend additional services when appropriate based on client needs.
Build and maintain positive client relationships through exceptional service.
Assist with intake activities, onboarding processes, and training support.
Support internal teams with workflow management and operational needs; troubleshoot issues and help resolve process-related challenges.
Contribute to continuous improvement initiatives and operational efficiency efforts.
Assist with special projects and additional duties as assigned.