Station Manager - Airline Crew Transportation

Skyhop Global•Morrisville, NC

101d•Onsite

About The Position

SkyHop Global LLC is hiring an on-site Station Operations Manager in Morrisville, North Carolina, to lead airline crew transportation operations in the RDU area. This hands-on player-coach role leads a team of up to 35 employees in a fast-paced, 24/7 operation. The manager develops people, supports daily operations, solves problems, and ensures shifts are staffed and run smoothly. Transportation experience is not required; the company welcomes leaders from other fast-paced industries who can build strong teams and deliver excellent service. The role is the primary point of contact for airline partners and is responsible for safe, reliable, on-time service, strong customer relationships, and compliance with company policies and operational procedures. The manager monitors performance, identifies improvement opportunities, and promotes a culture of safety, service, accountability, and teamwork. A flexible schedule is needed to support operations across mornings, evenings, weekends, and holidays. The position offers a $75,000 annual salary and monthly performance bonus.

Requirements

At least 5 years of leadership experience in operations, retail, hospitality, manufacturing, logistics, distribution, customer service, or another fast-paced environment.
Experience leading teams of 25–35 or more employees.
Demonstrated success with scheduling, employee coaching, performance management, and accountability.
A hands-on leadership approach and willingness to work on the floor with the team.
Strong decision-making and problem-solving skills.
Excellent communication and relationship-building abilities.
Comfort working in a fast-moving, changing environment.
Flexible schedule, including mornings, evenings, weekends, and holidays, to support a 24/7 operation.
Comfort using scheduling, reporting, and workforce management technology.
Must reside in or be willing to relocate to the RDU area.

Responsibilities

Directly lead, coach, and develop a team of up to 35 employees.
Build a positive, accountable culture through coaching, recognition, and performance management.
Remain visible and involved in day-to-day operations, working alongside the team.
Help solve operational challenges, support busy periods, and remove obstacles to success.
Create schedules, adjust staffing, and ensure every shift is properly covered.
Ensure safe, reliable, and on-time service.
Make timely decisions in a dynamic, 24/7 environment.
Monitor performance, identify improvement opportunities, and implement solutions.
Serve as the primary point of contact for airline partners and resolve issues professionally.
Build relationships with employees, customers, and company leadership.
Promote safety and ensure compliance with company policies and operational procedures.
Conduct routine observations, coaching, and performance follow-up.