Airline Contracts Manager

Worldwide Flight Services, Inc. • Irving, TX

10d

About The Position

The Airline Contracts Manager manages the review, negotiation, and administration of customer-facing commercial agreements, primarily Standard Ground Handling Agreements (SGHAs). The role supports RFPs and works directly with airline customers and internal teams throughout the contract lifecycle, from intake and review through approvals, negotiation, execution, and repository management.

The position also supports service-level agreement (SLA) review, contract lifecycle management system adoption, contract metrics and process improvement, and the implementation and ongoing improvement of AI-assisted contract review playbooks. In addition, the role serves as a subject matter expert for attendance policies and disciplinary procedures, trains supervisors and managers, responds to employee inquiries, and collaborates with HR on escalated employee relations issues.

Requirements

• At least 5 years of relevant experience in contract management, contract administration, legal operations, or a paralegal role involving commercial agreements.
• Demonstrated ability to review, interpret, and negotiate complex commercial contracts.
• Strong organizational skills and attention to detail, with the ability to manage multiple projects simultaneously.
• Excellent written and verbal communication skills.
• Comfort working directly with external counterparties in a negotiation setting.
• Proficiency with AI-powered legal tools.
• Experience with SharePoint and contract lifecycle management systems.
• Strong problem-solving skills and ability to work independently with minimal supervision.
• Strong organizational and project management skills, with the ability to operate in a fast-paced environment.

Nice To Haves

• Experience with AI contract review platforms.
• Experience with Sirion contract lifecycle management systems.
• Experience with Standard Ground Handling Agreements (SGHAs) or aviation and logistics industry contracts.
• Experience building or managing contract playbooks, clause libraries, or negotiation guidelines.
• Exposure to air cargo, ground handling, or airline operations.
• Background in process improvement, legal operations, or legal technology implementation.
• Bachelor's degree or higher; a J.D. is preferred but not required.

Responsibilities

• Support RFP processes and draft, review, and negotiate customer contracts, primarily SGHAs and cargo or ground handling agreements, using established company playbooks.
• Negotiate contract terms directly with airline customers in coordination with the Commercial team.
• Manage the full contract workflow, including intake, review, internal approvals, negotiation, execution, and repository management.
• Coordinate with internal subject matter experts, including Operations, Safety, Finance, and Insurance, to evaluate contract provisions.
• Manage SLAs and coordinate with operations leaders to review and update them and assess potential risks or penalties.
• Drive adoption of legal technology and AI-assisted review tools, including building, maintaining, and improving AI contract review playbooks to reflect evolving commercial positions and risk appetite.
• Support adoption of the CLMS system, including entering and tracking contract data.
• Track and report contract metrics, including cycle times, common negotiation issues, and customer-specific trends.
• Identify opportunities to improve and standardize contracting processes across lines of business.
• Serve as a subject matter expert for attendance policies and disciplinary procedures.
• Train supervisors and managers on attendance tracking systems and disciplinary processes.
• Address employee inquiries regarding attendance, points, and corrective actions.
• Collaborate with HR on escalated employee relations issues.

Benefits

• Access to earned pay in advance through the DailyPay app.
• On-the-spot recognition awards through the Awardco Platform, including gift cards.
• Multiple medical care options for full- and part-time employees.
• Travel discounts, pet insurance, discount shopping, and other employee extras.
• Wellness programs.
• 401(k) program.
• Opportunities for internal mobility and transfers.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed