Station Manager - Airline Crew Transportation

Skyhop Global•Tampa, FL

103d•Onsite

About The Position

The Station Manager (Player-Coach) directs and guides personnel delivering airline ground transportation services at the station. The role is responsible for building an accountable team that provides safe, efficient, timely service and exceeds client expectations. Success is measured against company goals, including providing professional and cost-effective transportation services. This onsite, field-based position operates in a 24/7 environment and leads approximately 45–50 drivers. The Station Manager oversees station operations, route and service commitments, scheduling, key performance indicators, budget planning, personnel development, recruiting, training, and customer relations. The role works closely with dispatch to prevent and resolve service issues, oversees disciplinary actions, and investigates and documents vehicle accidents and maintenance needs. It also involves on-site vehicle repair and maintenance inspections, attendance at scheduled manager meetings, and preparing and maintaining budgetary financial reports. The position requires a valid driver’s license and acceptable motor vehicle record, as well as the ability to obtain and maintain any permits, badges, or authorizations required by airport authorities or regulators. Duties include physical work involving items weighing up to 75 pounds and working in varying environmental conditions, including heat, cold, rain, and humidity. Reasonable accommodations are available to qualified individuals with disabilities unless they would create an undue hardship.

Requirements

At least 2 years of management experience and 3 years in the transportation industry are stated in the role description; the requirements section says five years of transportation experience, including leadership or management responsibilities, is preferred.
Knowledge of federal, state, and local transportation regulations and compliance requirements.
Strong leadership, interpersonal, and communication skills.
Excellent verbal and written communication skills; ability to communicate effectively in English for operational instructions, traffic signs, safety information, customer inquiries, and required documentation.
Basic computer and mobile technology skills.
P&L knowledge.
Demonstrated experience in safety management and fostering a safety-first culture.
Valid driver’s license and an acceptable motor vehicle record in accordance with company standards and insurance requirements.
Ability to obtain and maintain permits, badges, or authorizations required by airport authorities or regulatory agencies.
Ability to safely perform essential job functions, including moving, loading, and unloading items weighing up to 75 pounds, with or without reasonable accommodation.
Ability to perform duties in varying environmental conditions, including outdoor heat, cold, rain, and humidity.
Ability to adapt and resolve difficult situations.

Nice To Haves

Management experience in airline, airport, or transportation operations.
Experience building successful teams and advocating for drivers.
Experience in training and coaching.
Experience supervising transportation team members in a fast-paced operational environment.
Experience operating a shuttle, bus, passenger van, or other commercial passenger vehicle.
Five years of transportation industry experience, including leadership or management responsibilities, is preferred.

Responsibilities

Direct and manage operational activities and personnel assigned to transportation services dispatched from the station.
Lead and motivate a team of approximately 45–50 drivers to support safe, efficient, and timely operations.
Prioritize and ensure transit routes and service commitments are met.
Oversee scheduling of station drivers and update schedules based on demand and availability.
Manage key performance indicators, budget planning, and talent development.
Supervise, evaluate, recruit, and train transportation station staff.
Develop and maintain a reliable team of drivers dedicated to service excellence.
Elevate service levels and manage customer relationships to exceed client expectations.
Lead safety efforts, ensure compliance, and report issues for timely resolution.
Investigate and document station vehicle accidents and submit reports on accidents and necessary maintenance.
Conduct on-site inspections of vehicle repair and maintenance.
Assist in preparing and maintaining budgetary financial reports.
Oversee, complete, and follow up on disciplinary actions at the local station.
Work closely with dispatch to prevent and resolve service issues.
Attend scheduled manager meetings.