Starbucks Manager

Ingles Markets, Inc.•Asheville, NC

5d•Onsite

About The Position

The Starbucks Manager is responsible for the day-to-day operations and overall profitability of the Starbucks Kiosk at the Asheville store. The role involves overseeing kiosk operations, supporting and developing baristas, maintaining records and inventory, implementing Starbucks promotions and procedures, and providing helpful customer service. The manager also helps ensure a safe, clean environment and compliance with Ingles and Starbucks policies and applicable health and safety regulations.

Requirements

Exceptional customer service skills.
Must be flexible and able to adapt to changing needs, especially during high-volume or stressful periods.
Must be able to read and perform simple math problems.
Wants to be part of a team in a fast-paced environment.
Must be 18 years of age or older.

Nice To Haves

Previous retail supervisory experience is preferred.

Responsibilities

Greet customers promptly and provide helpful, accurate information about products and promotions.
Ensure kiosk operations and baristas comply with Ingles and Starbucks policies.
Train and coach baristas, including AST-certified associates, to deliver consistently high-quality beverages.
Prepare weekly schedules, orders, and reports, and maintain accurate inventory and billing records.
Implement new Starbucks promotions and procedures and monitor compliance with beverage standards.
Respond promptly to voicemails, emails, recalls, and stop-sell notices.
Delegate tasks effectively and oversee monthly inventory and department organization.
Operate the cash register and answer phones as needed, following company guidelines.
Maintain certifications and communicate opportunities, concerns, and achievements to management.
Handle damaged products according to policy and maintain a safe, clean environment for customers and associates.
Adhere to scheduled hours, store rules, and health and safety regulations.
Perform additional duties as assigned.