Starbucks Daily Operations Leader, Northridge Fashion Center - Full Time
About The Position
The Starbucks Daily Operations Leader directs daily operations of the licensed Starbucks café inside Macy’s, ensuring an efficient, professional, safe, and profitable operation while upholding Starbucks brand standards and Macy’s Foods Division expectations. The leader works alongside Baristas to deliver quality customer service and expertly crafted beverages while modeling Starbucks operational standards. The role coaches and develops team members, maintains an encouraging and energetic work environment, and partners with leadership to support sales, profitability, and compliance goals. The position helps create an uplifting experience for customers and colleagues while strengthening leadership skills. Full-time colleagues are typically scheduled to work 30 or more hours per week. Schedules include weekend shifts, and hours depend on business needs and colleague availability. The role may require days, evenings, weekends, and holidays according to department and company needs.
Requirements
- High School diploma or equivalent is encouraged; it is not stated as a mandatory requirement.
- Must have ServSafe certification or a food handler permit as required by the applicable state or local health department.
- Able to work a flexible schedule, including days, evenings, weekends, and holidays, based on department and company needs.
- Able to perform the stated physical demands, including lifting at least 30 pounds, frequent movement, reaching, standing or remaining stationary for at least two consecutive hours, stooping, kneeling, crouching, and climbing ladders.
- Requires close vision, color vision, depth perception, and focus adjustment.
Nice To Haves
- Retail, food service, or customer service experience is preferred.
Responsibilities
- Lead daily café operations and ensure compliance with Starbucks, Macy’s Foods Division, and Health Department standards for safety, sanitation, and product quality.
- Model Starbucks customer connection standards and Macy’s Selling behaviors to deliver an exceptional customer experience.
- Train, coach, and motivate colleagues through ongoing feedback and role modeling to support team performance, customer satisfaction, and professional development.
- Ensure food and beverages are consistently prepared, presented, and merchandised to Starbucks standards, adjusting recipes to meet customer requests.
- Monitor labor productivity to balance customer service needs with cost control.
- Assist with ordering, receiving, inventory management, and invoice processing to maintain stock and achieve targeted food and beverage costs.
- Monitor sales, expenses, and reports to achieve profit and loss goals, and communicate results and priorities to the team and leadership.
- Oversee cash handling and point-of-sale operations in compliance with Macy’s and Starbucks policies.
- Maintain a clean, professional, and welcoming café environment and model appropriate grooming, communication, and workplace conduct.
- Partner with store leadership and Starbucks Division Managers to ensure operational excellence and promptly resolve customer concerns.
- Foster acceptance and respect, strengthening relationships and authentic connections with colleagues, customers, and communities.
- Perform other duties as assigned.
Benefits
- Competitive pay and benefits
- Comprehensive health and wellness coverage
- 401(k) match
- Paid time off
- Eight paid holidays
- Continuous learning and leadership development
- Colleague Resource Groups
- Volunteer opportunities
- Merchandise discounts
- Performance-based incentives
- Annual merit review
- Employee Assistance Program with mental health counseling and legal and financial advice
- Tuition reimbursement
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
High school or GED
