Starbucks Daily Operations Leader, Northridge Fashion Center - Full Time

Macy's•Northridge, CA

6d•Onsite

About The Position

The Starbucks Daily Operations Leader directs daily operations of the licensed Starbucks café inside Macy’s, ensuring an efficient, professional, safe, and profitable operation while upholding Starbucks brand standards and Macy’s Foods Division expectations. The leader works alongside Baristas to deliver quality customer service and expertly crafted beverages, while modeling the operational standards of the Starbucks Experience. They coach and develop team members, maintain an encouraging and energetic work environment, and partner with leadership to support sales, profitability, and compliance goals. This is a full-time role. Full-time colleagues are typically scheduled to work 30 or more hours per week. Schedules include weekend shifts, and hours depend on business needs and colleague availability. The role requires a flexible schedule that may include days, evenings, weekends, and holidays. The position involves heavy lifting, constant movement, periods of remaining stationary, and reaching with arms and hands. It may require remaining stationary for at least two consecutive hours; lifting at least 30 lbs.; stooping, kneeling, crouching, and climbing ladders; and reaching above eye level. Close vision, color vision, depth perception, and focus adjustment are also required.

Requirements

High school diploma or equivalent encouraged.
Must be ServSafe certified or have a food handler permit as required by the state or local health department.
Able to work a flexible schedule, including days, evenings, weekends, and holidays, based on department and company needs.
Able to meet the physical demands of the role, including heavy lifting, constant moving, remaining stationary, reaching, lifting at least 30 lbs., stooping, kneeling, crouching, and climbing ladders.
Requires close vision, color vision, depth perception, and focus adjustment.

Nice To Haves

Retail, food service, or customer service experience preferred.

Responsibilities

Lead daily café operations and ensure compliance with Starbucks, Macy’s Foods Division, and Health Department standards for safety, sanitation, and product quality.
Model Starbucks customer connection standards and Macy’s Selling behaviors to deliver an exceptional customer experience.
Train, coach, and motivate colleagues through ongoing feedback and role modeling to maximize team performance, customer satisfaction, and professional development.
Ensure consistent preparation, presentation, and merchandising of food and beverages to Starbucks standards, making recipe adjustments to meet customer requests.
Monitor labor productivity to balance customer service needs with cost control.
Assist with ordering, receiving, inventory management, and invoice processing to maintain stock levels and achieve targeted food and beverage costs.
Monitor sales, expenses, and reports to achieve profit and loss goals, and communicate results and priorities to the team and leadership.
Oversee cash handling and point-of-sale operations in compliance with Macy’s and Starbucks policies.
Maintain a clean, professional, and welcoming café environment and model appropriate grooming, communication, and workplace conduct.
Partner with store leadership and Starbucks Division Managers to support operational excellence and promptly resolve customer concerns.
Foster acceptance and respect, strengthening relationships and authentic connections with colleagues, customers, and communities.
Perform other duties as assigned.

Benefits

Competitive pay and benefits
Comprehensive health and wellness coverage
401(k) match
Paid time off
Eight paid holidays
Continuous learning and leadership development
Colleague Resource Groups
Volunteer opportunities
Merchandise discounts
Performance-based incentives
Annual merit review
Employee Assistance Program with mental health counseling and legal/financial advice
Tuition reimbursement