Starbucks Daily Operations Leader, Las Vegas Fashion Show - Full Time

Macy's • Las Vegas, NV

4d • Onsite

About The Position

The Starbucks Daily Operations Leader directs the daily operations of the licensed Starbucks café inside Macy’s. The role is responsible for efficient, professional, safe, and profitable operations while upholding Starbucks brand standards and Macy’s Foods Division expectations. Working alongside Baristas, the leader models operational standards and delivers quality customer service and expertly crafted beverages.

The leader coaches and develops team members, fosters an encouraging and energetic work environment, and partners with leadership to support sales, profitability, and compliance goals. This position helps create an uplifting experience for customers and colleagues while strengthening leadership skills.

Full-time colleagues are typically scheduled for 30 or more hours per week. Schedules include weekend shifts, and hours depend on business needs and colleague availability. The job description is not all-inclusive and may not apply to colleagues covered by a collective bargaining agreement; Macy’s reserves the right to amend it.

Requirements

• High school diploma or equivalent; candidates with this qualification are encouraged to apply.
• ServSafe certification or a food handler permit, as required by the state or local health department.
• Ability to work a flexible schedule, including days, evenings, weekends, and holidays, based on department and company needs.
• Ability to meet the stated physical demands, including lifting at least 30 pounds, prolonged stationary positioning, constant movement, reaching, stooping, kneeling, crouching, and climbing ladders.
• Visual abilities including close vision, color vision, depth perception, and focus adjustment.

Nice To Haves

• Retail, food service, or customer service experience is preferred.

Responsibilities

• Lead daily café operations and ensure compliance with Starbucks, Macy’s Foods Division, and Health Department standards for safety, sanitation, and product quality.
• Model Starbucks customer connection standards and Macy’s Selling behaviors to deliver an exceptional customer experience.
• Train, coach, and motivate colleagues through ongoing feedback and role modeling to support team performance, customer satisfaction, and professional development.
• Ensure food and beverages are prepared, presented, and merchandised consistently to Starbucks standards; make recipe adjustments to meet customer requests.
• Monitor labor productivity to balance customer service needs with cost control.
• Assist with ordering, receiving, inventory management, and invoice processing to maintain stock levels and achieve targeted food and beverage costs.
• Monitor sales, expenses, and reports to support profit and loss goals, and communicate results and priorities to the team and leadership.
• Oversee cash handling and point-of-sale operations in accordance with Macy’s and Starbucks policies.
• Maintain a clean, professional, and welcoming café environment and model appropriate grooming, communication, and workplace conduct.
• Partner with store leadership and Starbucks Division Managers to support operational excellence and promptly resolve customer concerns.
• Foster acceptance and respect and strengthen authentic relationships with colleagues, customers, and communities.
• Perform other duties as assigned.

Benefits

• Competitive pay and benefits.
• Comprehensive health and wellness coverage.
• 401(k) match.
• Paid time off.
• Eight paid holidays.
• Continuous learning and leadership development.
• Colleague Resource Groups.
• Volunteer opportunities.
• Merchandise discounts.
• Performance-based incentives.
• Annual merit review.
• Employee Assistance Program with mental health counseling and legal and financial advice.
• Tuition reimbursement.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED