Starbucks Daily Operations Leader, Rosedale Center - Full Time

Macy's • Roseville, MN

13d • $20 - $33 • Onsite

About The Position

The Starbucks Daily Operations Leader directs the daily operations of the licensed Starbucks café inside Macy’s. The role ensures an efficient, professional, safe, and profitable operation while upholding Starbucks brand standards and Macy’s Foods Division expectations. Working alongside Baristas, the leader delivers quality customer service and expertly crafted beverages while modeling the standards that define the Starbucks Experience.

The leader coaches and develops team members, maintains an encouraging and energetic work environment, and partners with leadership to support sales, profitability, and compliance goals. The role also supports operational excellence and creates an uplifting experience for customers and colleagues.

This is a full-time position. Full-time colleagues are typically scheduled to work 30 or more hours per week. Schedules include weekend shifts, and hours depend on business needs and colleague availability. The role requires a flexible schedule that may include days, evenings, weekends, and holidays.

Requirements

• High school diploma or equivalent; candidates with this education are encouraged to apply.
• ServSafe certification or a food handler permit as required by the state or local health department.
• Ability to work a flexible schedule, including days, evenings, weekends, and holidays, based on department and company needs.
• Ability to perform the stated physical demands, including lifting at least 30 pounds, frequent movement, reaching, and remaining stationary for at least two consecutive hours.

Nice To Haves

• Retail, food service, or customer service experience is preferred.
• Strong leadership, communication, and coaching skills.
• Commitment to exceptional customer experiences and ability to resolve concerns effectively.
• Organizational and problem-solving abilities to manage multiple priorities and café operations.
• Understanding of basic business principles to support sales goals, control expenses, and handle cash accurately.
• Knowledge of food safety, sanitation, and regulatory standards.

Responsibilities

• Lead daily café operations and ensure compliance with Starbucks, Macy’s Foods Division, and Health Department standards for safety, sanitation, and product quality.
• Deliver an exceptional customer experience by modeling Starbucks customer connection standards and Macy’s Selling behaviors.
• Train, coach, and motivate colleagues through ongoing feedback and role modeling to support team performance, customer satisfaction, and professional development.
• Ensure food and beverages are consistently prepared, presented, and merchandised to Starbucks standards; adjust recipes as needed to meet customer requests.
• Monitor labor productivity to balance customer service needs with cost control.
• Assist with ordering, receiving, inventory management, and invoice processing to maintain stock levels and meet targeted food and beverage costs.
• Monitor sales, expenses, and reports to support profit and loss goals, and communicate results and priorities to the team and leadership.
• Oversee cash handling and point-of-sale operations in accordance with Macy’s and Starbucks policies.
• Maintain a clean, professional, and welcoming café environment and model appropriate grooming, communication, and workplace conduct.
• Partner with store leadership and Starbucks Division Managers to support operational excellence and promptly resolve customer concerns.
• Foster acceptance and respect and build authentic connections with colleagues, customers, and communities.
• Perform other duties as assigned.

Benefits

• Competitive pay and benefits
• Comprehensive health and wellness coverage
• 401(k) match
• Paid time off
• Eight paid holidays
• Continuous learning and leadership development
• Colleague Resource Groups
• Volunteer opportunities
• Merchandise discounts
• Performance-based incentives
• Annual merit review
• Employee Assistance Program with mental health counseling and legal and financial advice
• Tuition reimbursement

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED