Starbucks Daily Operations Leader, Montebello Town Center - Full Time

Macy's•Montebello, CA

9h•$21 - $35•Onsite

About The Position

The Starbucks Daily Operations Leader directs daily operations of the licensed Starbucks café inside Macy’s, ensuring an efficient, professional, safe, and profitable operation while upholding Starbucks brand standards and Macy’s Foods Division expectations. The role works alongside Baristas to deliver quality customer service and expertly crafted beverages, modeling operational standards that define the Starbucks Experience. The Leader coaches and develops team members, maintains an encouraging and energetic work environment, and partners with leadership to support sales, profitability, and compliance goals. The position positively influences others, strengthens leadership skills, and creates an uplifting experience for customers and colleagues. Full-time colleagues are typically scheduled for 30 or more hours per week. Schedules include weekend shifts, and hours depend on business needs and colleague availability.

Requirements

High School diploma or equivalent; candidates with this qualification are encouraged to apply.
ServSafe certification or a food handler permit, as required by the state or local health department.
Ability to work a flexible schedule, including days, evenings, weekends, and holidays, based on department and company needs.
Ability to perform the stated physical demands, including lifting at least 30 pounds, frequent movement, standing or remaining stationary, reaching, stooping, kneeling, crouching, and climbing ladders.
Close vision, color vision, depth perception, and focus adjustment.

Nice To Haves

Retail, food service, or customer service experience preferred.
Strong leadership, communication, and coaching skills to engage, develop, and motivate a team.
Customer focus and ability to resolve concerns effectively.
Organizational and problem-solving skills to manage priorities and café operations.
Basic business acumen to support sales goals, control expenses, and handle cash accurately.
Knowledge of food safety, sanitation, and regulatory standards.

Responsibilities

Lead daily café operations and ensure compliance with Starbucks, Macy’s Foods Division, and Health Department safety, sanitation, and product-quality standards.
Model Starbucks customer connection standards and Macy’s Selling behaviors to deliver an exceptional customer experience.
Train, coach, and motivate colleagues through ongoing feedback and role modeling to support team performance, customer satisfaction, and professional development.
Ensure food and beverages are consistently prepared, presented, and merchandised to Starbucks standards, adjusting recipes as needed to meet customer requests.
Monitor labor productivity to balance customer service with cost control.
Assist with ordering, receiving, inventory management, and invoice processing to maintain stock levels and meet food and beverage cost targets.
Monitor sales, expenses, and reports to achieve profit and loss goals, and communicate results and priorities to the team and leadership.
Oversee cash handling and point-of-sale operations in accordance with Macy’s and Starbucks policies.
Maintain a clean, professional, and welcoming café, modeling appropriate grooming, communication, and workplace conduct.
Partner with store leadership and Starbucks Division Managers to support operational excellence and promptly resolve customer concerns.
Foster acceptance and respect and build authentic relationships with colleagues, customers, and communities.
Perform other duties as assigned.

Benefits

Competitive pay and benefits
Comprehensive health and wellness coverage
401(k) match
Paid time off
Eight paid holidays
Continuous learning and leadership development
Colleague Resource Groups
Volunteer opportunities
Merchandise discounts
Performance-based incentives
Annual merit review
Employee Assistance Program with mental health counseling and legal and financial advice
Tuition reimbursement