Starbucks Daily Operations Leader, Florida Mall - Full Time
About The Position
The Starbucks Daily Operations Leader directs daily operations of the licensed Starbucks café inside Macy’s, ensuring an efficient, professional, safe, and profitable operation while upholding Starbucks brand standards and Macy’s Foods Division expectations. The role works alongside Baristas to deliver quality customer service and expertly crafted beverages while modeling Starbucks operational standards. The Daily Operations Leader coaches and develops team members, maintains an encouraging and energetic work environment, and partners with leadership to support sales, profitability, and compliance goals. The position also supports leadership development and creates an uplifting experience for customers and colleagues. Full-time colleagues are typically scheduled to work 30 or more hours per week. Schedules include weekend shifts, and hours depend on business needs and colleague availability. The position may require days, evenings, weekends, and holidays.
Requirements
- High school diploma or equivalent; candidates with this qualification are encouraged to apply.
- Must be ServSafe certified or have a food handler permit as required by the state or local health department.
- Able to work a flexible schedule, including days, evenings, weekends, and holidays, based on department and company needs.
- Able to perform the stated physical demands, including lifting at least 30 lbs., prolonged stationary work, constant movement, reaching, stooping, kneeling, crouching, and climbing ladders.
- Requires close vision, color vision, depth perception, and focus adjustment.
Nice To Haves
- Retail, food service, or customer service experience is preferred.
- Strong leadership, communication, and coaching skills to engage, develop, and motivate a high-performing team.
- Commitment to exceptional customer experiences and effective resolution of customer concerns.
- Organizational and problem-solving skills to manage multiple priorities and ensure smooth café operations.
- Understanding of basic business principles to support sales goals, control expenses, and ensure accurate cash handling.
- Knowledge of food safety, sanitation, and regulatory standards.
Responsibilities
- Lead daily café operations and ensure compliance with Starbucks, Macy’s Foods Division, and Health Department standards for safety, sanitation, and product quality.
- Model Starbucks customer connection standards and Macy’s Selling behaviors to deliver an exceptional customer experience.
- Train, coach, and motivate colleagues through ongoing feedback and role modeling to maximize team performance, customer satisfaction, and professional development.
- Ensure consistent preparation, presentation, and merchandising of food and beverages according to Starbucks standards, adjusting recipes to meet customer requests.
- Monitor labor productivity to balance customer service needs with cost control.
- Assist with ordering, receiving, inventory management, and invoice processing to maintain stock levels and achieve targeted food and beverage costs.
- Monitor sales, expenses, and reports to achieve profit and loss goals, and communicate results and priorities to the team and leadership.
- Oversee cash handling and point-of-sale operations in compliance with Macy’s and Starbucks policies.
- Maintain a clean, professional, and welcoming café environment, modeling appropriate grooming, communication, and workplace conduct.
- Partner with store leadership and Starbucks Division Managers to ensure operational excellence and promptly resolve customer concerns.
- Foster acceptance and respect, strengthening relationships and authentic connections with colleagues, customers, and communities.
- Perform other duties as assigned.
Benefits
- Competitive pay and benefits
- Comprehensive health and wellness coverage
- 401(k) match
- Paid time off
- Eight paid holidays
- Continuous learning and leadership development
- Colleague Resource Groups
- Volunteer opportunities
- Merchandise discounts
- Performance-based incentives
- Annual merit review
- Employee Assistance Program with mental health counseling and legal/financial advice
- Tuition reimbursement
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
High school or GED
