Starbucks Daily Operations Leader, Staten Island - Full Time
About The Position
The Starbucks Daily Operations Leader directs the daily operations of the licensed Starbucks café inside Macy’s. The role ensures an efficient, professional, safe, and profitable operation while upholding Starbucks brand standards and Macy’s Foods Division expectations. Working alongside Baristas, the leader delivers quality customer service and expertly crafted beverages while modeling the operational standards that define the Starbucks Experience. The leader coaches and develops team members, maintains an encouraging and energetic work environment, and partners with leadership to support sales, profitability, and compliance goals. This position positively influences others, builds leadership skills, and helps create an uplifting experience for customers and colleagues. Schedules include weekend shifts; hours depend on business needs and colleague availability. Full-time colleagues are typically scheduled for 30 or more hours per week.
Requirements
- High school diploma or equivalent.
- ServSafe certification or a food handler permit, as required by the state or local health department.
- Ability to work a flexible schedule, including days, evenings, weekends, and holidays, based on department and company needs.
- Ability to perform the stated physical demands, including lifting at least 30 pounds, frequent movement, reaching, and remaining stationary for at least two consecutive hours.
- Ability to stoop, kneel, crouch, climb ladders, and potentially reach above eye level.
- Close vision, color vision, depth perception, and focus adjustment.
Nice To Haves
- Retail, food service, or customer service experience.
Responsibilities
- Lead daily café operations and ensure compliance with Starbucks, Macy’s Foods Division, and Health Department standards for safety, sanitation, and product quality.
- Model Starbucks customer connection standards and Macy’s Selling behaviors to deliver an exceptional customer experience.
- Train, coach, and motivate colleagues through ongoing feedback and role modeling to support team performance, customer satisfaction, and professional development.
- Ensure consistent preparation, presentation, and merchandising of food and beverages to Starbucks standards, adjusting recipes as needed to meet customer requests.
- Monitor labor productivity to balance customer service needs with cost control.
- Assist with ordering, receiving, inventory management, and invoice processing to maintain stock levels and achieve targeted food and beverage costs.
- Monitor sales, expenses, and reports to support profit and loss goals, and communicate results and priorities to the team and leadership.
- Oversee cash handling and point-of-sale operations in compliance with Macy’s and Starbucks policies.
- Maintain a clean, professional, and welcoming café environment and model appropriate grooming, communication, and workplace conduct.
- Partner with store leadership and Starbucks Division Managers to support operational excellence and promptly resolve customer concerns.
- Foster acceptance and respect and strengthen authentic relationships with colleagues, customers, and communities.
- Perform other duties as assigned.
Benefits
- Competitive pay and benefits.
- Comprehensive health and wellness coverage.
- 401(k) match.
- Paid time off and eight paid holidays.
- Continuous learning and leadership development.
- Colleague Resource Groups and volunteer opportunities.
- Merchandise discounts.
- Performance-based incentives.
- Annual merit review.
- Employee Assistance Program with mental health counseling and legal and financial advice.
- Tuition reimbursement.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
High school or GED
