Starbucks Daily Operations Leader, Staten Island - Full Time

Macy's•New York, NY

5d•$20 - $33•Onsite

About The Position

The Starbucks Daily Operations Leader directs the daily operations of the licensed Starbucks café inside Macy’s, ensuring an efficient, professional, safe, and profitable operation while upholding Starbucks brand standards and Macy’s Foods Division expectations. The leader works alongside Baristas to deliver quality customer service and expertly crafted beverages while modeling the operational standards of the Starbucks Experience. The role coaches and develops team members, maintains an encouraging and energetic work environment, and partners with leadership to support sales, profitability, and compliance goals. The position also helps create an uplifting experience for customers and colleagues and supports operational excellence across the café. Full-time colleagues are typically scheduled to work 30 or more hours per week. Schedules include weekend shifts, and hours depend on business needs and colleague availability. The position may require days, evenings, weekends, and holidays.

Requirements

Must have ServSafe certification or a food handler permit as required by the state or local health department.
Able to work a flexible schedule, including days, evenings, weekends, and holidays, based on department and company needs.
Able to meet the stated physical and visual demands, including lifting at least 30 pounds, frequent movement and reaching, and remaining stationary for at least two consecutive hours.

Nice To Haves

High school diploma or equivalent; candidates with this qualification are encouraged to apply.
Retail, food service, or customer service experience preferred.
Strong leadership, communication, and coaching skills.
Customer focus and ability to resolve customer concerns.
Organizational and problem-solving skills to manage multiple priorities.
Basic business knowledge to support sales goals, control expenses, and ensure accurate cash handling.
Knowledge of food safety, sanitation, and regulatory standards.

Responsibilities

Lead daily café operations and ensure compliance with Starbucks, Macy’s Foods Division, and Health Department standards for safety, sanitation, and product quality.
Model Starbucks customer connection standards and Macy’s Selling behaviors to deliver an exceptional customer experience.
Train, coach, motivate, and provide ongoing feedback to colleagues to support team performance, customer satisfaction, and professional development.
Ensure consistent preparation, presentation, and merchandising of food and beverages to Starbucks standards, adjusting recipes to meet customer requests.
Monitor labor productivity to balance customer service needs with cost control.
Assist with ordering, receiving, inventory management, and invoice processing to maintain stock levels and achieve targeted food and beverage costs.
Monitor sales, expenses, and reports to support profit and loss goals, and communicate results and priorities to the team and leadership.
Oversee cash handling and point-of-sale operations in compliance with Macy’s and Starbucks policies.
Maintain a clean, professional, and welcoming café environment and model appropriate grooming, communication, and workplace conduct.
Partner with store leadership and Starbucks Division Managers to ensure operational excellence and promptly resolve customer concerns.
Foster acceptance and respect and build authentic connections with colleagues, customers, and communities.
Perform other duties as assigned.

Benefits

Comprehensive health and wellness coverage
401(k) match
Paid time off
Eight paid holidays
Continuous learning and leadership development
Colleague Resource Groups
Volunteer opportunities
Merchandise discounts
Performance-based incentives
Annual merit review
Employee Assistance Program with mental health counseling and legal and financial advice
Tuition reimbursement
Competitive pay