Starbucks Daily Operations Leader, Green Acres - Full Time

Macy's • Valley Stream, NY

1d • Onsite

About The Position

The Starbucks Daily Operations Leader directs daily operations of the licensed Starbucks café inside Macy’s, ensuring an efficient, professional, safe, and profitable operation while upholding Starbucks brand standards and Macy’s Foods Division expectations. The role works alongside Baristas to deliver quality customer service and expertly crafted beverages while modeling operational standards that define the Starbucks Experience. The Leader coaches and develops team members, maintains an encouraging and energetic work environment, and partners with leadership to support sales, profitability, and compliance goals.

This role positively influences others, strengthens leadership skills, and creates an uplifting experience for customers and colleagues. Full-time colleagues are typically scheduled to work 30 or more hours per week. Schedules include weekend shifts; hours depend on business needs and colleague availability. The job description is not all-inclusive, and additional duties may be assigned.

Requirements

• Must have ServSafe certification or a food handler permit as required by the state or local health department.
• Able to work a flexible schedule, including days, evenings, weekends, and holidays, based on department and company needs.
• Able to perform the physical demands of the position, including lifting at least 30 pounds, remaining stationary for at least two consecutive hours, constant movement, reaching, stooping, kneeling, crouching, and climbing ladders; may need to reach above eye level.
• Requires close vision, color vision, depth perception, and focus adjustment.

Nice To Haves

• High school diploma or equivalent; candidates with this qualification are encouraged to apply.
• Retail, food service, or customer service experience preferred.
• Strong leadership, communication, and coaching skills to engage, develop, and motivate a high-performing team.
• Commitment to exceptional customer experiences and ability to resolve concerns effectively.
• Organizational and problem-solving abilities to manage multiple priorities and ensure smooth café operations.
• Basic business understanding to support sales goals, control expenses, and ensure accurate cash handling.
• Knowledge of food safety, sanitation, and regulatory standards.

Responsibilities

• Lead daily café operations and ensure compliance with Starbucks, Macy’s Foods Division, and Health Department standards for safety, sanitation, and product quality.
• Model Starbucks customer connection standards and Macy’s Selling behaviors to deliver an exceptional customer experience.
• Train, coach, and motivate colleagues through ongoing feedback and role modeling to support team performance, customer satisfaction, and professional development.
• Ensure food and beverages are prepared, presented, and merchandised consistently to Starbucks standards, adjusting recipes as needed to meet customer requests.
• Monitor labor productivity to balance customer service needs with cost control.
• Assist with ordering, receiving, inventory management, and invoice processing to maintain stock levels and achieve targeted food and beverage costs.
• Monitor sales, expenses, and reports to support profit and loss goals, and communicate results and priorities to the team and leadership.
• Oversee cash handling and point-of-sale operations in accordance with Macy’s and Starbucks policies.
• Maintain a clean, professional, and welcoming café environment and model appropriate grooming, communication, and workplace conduct.
• Partner with store leadership and Starbucks Division Managers to support operational excellence and promptly resolve customer concerns.
• Foster acceptance and respect and build authentic connections with colleagues, customers, and communities.

Benefits

• Competitive pay and benefits
• Comprehensive health and wellness coverage
• 401(k) match
• Paid time off
• Eight paid holidays
• Continuous learning and leadership development
• Colleague Resource Groups
• Volunteer opportunities
• Merchandise discounts
• Performance-based incentives
• Annual merit review
• Employee Assistance Program with mental health counseling and legal/financial advice
• Tuition reimbursement

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED