Starbucks Daily Operations Leader, Green Acres - Full Time

Macy's•Village of Valley Stream, NY

1d•$20 - $33•Onsite

About The Position

The Starbucks Daily Operations Leader directs the daily operations of a licensed Starbucks café inside Macy’s. The role ensures efficient, professional, safe, and profitable operations while upholding Starbucks brand standards and Macy’s Foods Division expectations. Working alongside Baristas, the Leader delivers quality customer service and expertly crafted beverages while modeling Starbucks operational standards. The Leader coaches and develops team members, fosters an encouraging and energetic work environment, and partners with leadership to support sales, profitability, and compliance goals. The position also helps create a positive experience for customers and colleagues. This is a full-time position, typically scheduled for 30 or more hours per week. Schedules include weekend shifts, and hours depend on business needs and colleague availability. The role requires a flexible schedule that may include days, evenings, weekends, and holidays.

Requirements

High school diploma or equivalent; candidates with this qualification are encouraged to apply.
Must have ServSafe certification or a food handler permit as required by the state or local health department.
Able to work a flexible schedule, including days, evenings, weekends, and holidays, based on department and company needs.
Able to perform the listed physical demands, including lifting at least 30 pounds, frequent movement, reaching, and remaining stationary for at least two consecutive hours.

Nice To Haves

Retail, food service, or customer service experience is preferred.
Strong leadership, communication, and coaching skills to engage, develop, and motivate a high-performing team.
Customer focus and the ability to resolve concerns effectively.
Organizational and problem-solving skills to manage multiple priorities and support smooth café operations.
Basic business acumen to support sales goals, control expenses, and ensure accurate cash handling.
Knowledge of food safety, sanitation, and regulatory standards.

Responsibilities

Lead daily café operations and ensure compliance with Starbucks, Macy’s Foods Division, and Health Department standards for safety, sanitation, and product quality.
Model Starbucks customer connection standards and Macy’s Selling behaviors to deliver an exceptional customer experience.
Train, coach, and motivate colleagues through ongoing feedback and role modeling to support team performance, customer satisfaction, and professional development.
Ensure food and beverages are consistently prepared, presented, and merchandised to Starbucks standards, making recipe adjustments to meet customer requests.
Monitor labor productivity to balance customer service needs with cost control.
Assist with ordering, receiving, inventory management, and invoice processing to maintain stock levels and meet targeted food and beverage costs.
Monitor sales, expenses, and reports to achieve profit and loss goals, and communicate results and priorities to the team and leadership.
Oversee cash handling and point-of-sale operations in accordance with Macy’s and Starbucks policies.
Maintain a clean, professional, and welcoming café environment and model appropriate grooming, communication, and workplace conduct.
Partner with store leadership and Starbucks Division Managers to support operational excellence and promptly resolve customer concerns.
Foster acceptance and respect, strengthening relationships and authentic connections with colleagues, customers, and communities.
Perform other duties as assigned.

Benefits

Competitive pay and benefits
Comprehensive health and wellness coverage
401(k) match
Paid time off
Eight paid holidays
Continuous learning and leadership development
Colleague Resource Groups
Volunteer opportunities
Merchandise discounts
Performance-based incentives
Annual merit review
Employee Assistance Program with mental health counseling and legal and financial advice
Tuition reimbursement