Starbucks Daily Operations Leader, Fashion Valley - Full Time

Macy's • San Diego, CA

10h • $21 - $35

About The Position

The Starbucks Daily Operations Leader directs daily operations of the licensed Starbucks café inside Macy’s, ensuring an efficient, professional, safe, and profitable operation while upholding Starbucks brand standards and Macy’s Foods Division expectations. The leader works alongside Baristas to deliver quality customer service and expertly crafted beverages, modeling the operational standards that define the Starbucks Experience.

The role coaches and develops team members, maintains an encouraging and energetic work environment, and partners with leadership to support sales, profitability, and compliance goals. The leader positively influences others, strengthens leadership skills, and creates an uplifting experience for customers and colleagues. Full-time colleagues are typically scheduled to work 30 or more hours per week. Schedules include weekend shifts; hours depend on business needs and colleague availability.

Requirements

• High school diploma or equivalent; candidates with this qualification are encouraged to apply.
• ServSafe certification or a food handler permit as required by the state or local health department.
• Ability to work a flexible schedule, including days, evenings, weekends, and holidays, based on department and company needs.
• Ability to perform the physical demands listed in the posting, including lifting at least 30 pounds, constant movement, reaching, remaining stationary for at least two consecutive hours, stooping, kneeling, crouching, and climbing ladders.
• Close vision, color vision, depth perception, and focus adjustment.

Nice To Haves

• Retail, food service, or customer service experience is preferred.
• Strong leadership, communication, and coaching skills to engage, develop, and motivate a high-performing team.
• Customer focus and ability to resolve concerns effectively.
• Organizational and problem-solving skills to manage multiple priorities and café operations.
• Basic business acumen to support sales goals, control expenses, and ensure accurate cash handling.
• Knowledge of food safety, sanitation, and regulatory standards.

Responsibilities

• Lead daily café operations and ensure compliance with Starbucks, Macy’s Foods Division, and Health Department standards for safety, sanitation, and product quality.
• Model Starbucks customer connection standards and Macy’s Selling behaviors to deliver an exceptional customer experience.
• Train, coach, and motivate colleagues through ongoing feedback and role modeling to support team performance, customer satisfaction, and professional development.
• Ensure consistent preparation, presentation, and merchandising of food and beverages to Starbucks standards, adjusting recipes as needed to meet customer requests.
• Monitor labor productivity to balance customer service needs with cost control.
• Assist with ordering, receiving, inventory management, and invoice processing to maintain stock levels and achieve targeted food and beverage costs.
• Monitor sales, expenses, and reports to achieve profit and loss goals, and communicate results and priorities to the team and leadership.
• Oversee cash handling and point-of-sale operations in compliance with Macy’s and Starbucks policies.
• Maintain a clean, professional, and welcoming café environment and model appropriate grooming, communication, and workplace conduct.
• Partner with store leadership and Starbucks Division Managers to support operational excellence and promptly resolve customer concerns.
• Foster acceptance and respect and strengthen authentic relationships with colleagues, customers, and communities.
• Perform other duties as assigned.

Benefits

• Comprehensive health and wellness coverage
• 401(k) match
• Paid time off
• Eight paid holidays
• Continuous learning and leadership development
• Colleague Resource Groups
• Volunteer opportunities
• Merchandise discounts
• Performance-based incentives
• Annual merit review
• Employee Assistance Program with mental health counseling and legal/financial advice
• Tuition reimbursement

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED