Starbucks Daily Operations Leader, State Street - Full Time
About The Position
The Starbucks Daily Operations Leader directs daily operations of the licensed Starbucks café inside Macy’s, ensuring an efficient, professional, safe, and profitable operation while upholding Starbucks brand standards and Macy’s Foods Division expectations. Working alongside Baristas, the leader delivers quality customer service and expertly crafted beverages while modeling operational standards that define the Starbucks Experience. The role coaches and develops team members, maintains an encouraging and energetic work environment, and partners with leadership to support sales, profitability, and compliance goals. The Daily Operations Leader positively influences others, strengthens leadership skills, and creates an uplifting experience for customers and colleagues.
Requirements
- High school diploma or equivalent; candidates with this qualification are encouraged to apply.
- Must be ServSafe certified or hold a food handler permit as required by the state or local health department.
- Able to work a flexible schedule, including days, evenings, weekends, and holidays, based on department and company needs.
- Able to meet the position’s physical demands, including heavy lifting, constant moving, standing or remaining stationary, reaching, lifting at least 30 pounds, stooping, kneeling, crouching, and climbing ladders.
- Requires close vision, color vision, depth perception, and focus adjustment.
Nice To Haves
- Retail, food service, or customer service experience is preferred.
Responsibilities
- Lead daily café operations and ensure compliance with Starbucks, Macy’s Foods Division, and Health Department standards for safety, sanitation, and product quality.
- Model Starbucks customer connection standards and Macy’s Selling behaviors to deliver an exceptional customer experience.
- Train, coach, and motivate colleagues through ongoing feedback and role modeling to strengthen team performance, customer satisfaction, and professional development.
- Ensure consistent preparation, presentation, and merchandising of food and beverages to Starbucks standards, adjusting recipes as needed to meet customer requests.
- Monitor labor productivity to balance customer service needs with cost control.
- Assist with ordering, receiving, inventory management, and invoice processing to maintain stock levels and achieve targeted food and beverage costs.
- Monitor sales, expenses, and reports to support profit and loss goals, and communicate results and priorities to the team and leadership.
- Oversee cash handling and point-of-sale operations in compliance with Macy’s and Starbucks policies.
- Maintain a clean, professional, and welcoming café environment and model appropriate grooming, communication, and workplace conduct.
- Partner with store leadership and Starbucks Division Managers to support operational excellence and promptly resolve customer concerns.
- Foster acceptance and respect, strengthening relationships and authentic connections with colleagues, customers, and communities.
- Perform other duties as assigned.
Benefits
- Competitive pay
- Health and wellness coverage
- 401(k) match
- Paid time off
- Eight paid holidays
- Continuous learning and leadership development
- Colleague Resource Groups
- Volunteer opportunities
- Merchandise discounts
- Performance-based incentives
- Annual merit review
- Employee Assistance Program with mental health counseling and legal and financial advice
- Tuition reimbursement
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
