Starbucks Daily Operations Leader, Gurnee Mills - Full Time

Macy's•Gurnee, IL

5h•$19 - $32•Onsite

About The Position

The Starbucks Daily Operations Leader directs the daily operations of the licensed Starbucks café inside Macy’s, ensuring an efficient, professional, safe, and profitable operation that upholds Starbucks brand standards and Macy’s Foods Division expectations. The leader works alongside Baristas to provide quality customer service and expertly crafted beverages while modeling operational standards that define the Starbucks Experience. The role includes coaching and developing team members, maintaining an encouraging and energetic work environment, and partnering with leadership to support sales, profitability, and compliance goals. The leader helps create an uplifting experience for customers and colleagues. The position is full-time. Full-time colleagues are typically scheduled to work 30 or more hours per week. Schedules include weekend shifts, and hours depend on business needs and colleague availability. The role may require days, evenings, weekends, and holidays and a flexible schedule. The position requires heavy lifting, frequent movement, periods of remaining stationary, reaching with arms and hands, and the ability to lift at least 30 pounds. It also involves stooping, kneeling, crouching, climbing ladders, and potentially reaching above eye level. Close vision, color vision, depth perception, and focus adjustment are required.

Requirements

High school diploma or equivalent; candidates with this education are encouraged to apply.
Must be ServSafe certified or hold a food handler permit as required by the state or local health department.
Able to work a flexible schedule, including days, evenings, weekends, and holidays, based on department and company needs.
Able to perform the stated physical demands, including lifting at least 30 pounds and climbing ladders.
Must have close vision, color vision, depth perception, and focus adjustment.

Nice To Haves

Retail, food service, or customer service experience is preferred.

Responsibilities

Lead daily café operations and ensure compliance with Starbucks, Macy’s Foods Division, and Health Department standards for safety, sanitation, and product quality.
Model Starbucks customer connection standards and Macy’s Selling behaviors to deliver an exceptional customer experience.
Train, coach, and motivate colleagues through ongoing feedback and role modeling to support team performance, customer satisfaction, and professional development.
Ensure food and beverages are consistently prepared, presented, and merchandised to Starbucks standards, and make recipe adjustments to meet customer requests.
Monitor labor productivity to balance customer service needs with cost control.
Assist with ordering, receiving, inventory management, and invoice processing to maintain stock levels and meet targeted food and beverage costs.
Monitor sales, expenses, and reports to achieve profit and loss goals, and communicate results and priorities to the team and leadership.
Oversee cash handling and point-of-sale operations in accordance with Macy’s and Starbucks policies.
Maintain a clean, professional, and welcoming café, modeling appropriate grooming, communication, and workplace conduct.
Partner with store leadership and Starbucks Division Managers to support operational excellence and promptly resolve customer concerns.
Foster acceptance and respect and build authentic connections with colleagues, customers, and communities.
Perform other duties as assigned.

Benefits

Competitive pay
Health and wellness coverage
401(k) match
Paid time off
Eight paid holidays
Continuous learning and leadership development
Colleague Resource Groups
Volunteer opportunities
Merchandise discounts
Performance-based incentives
Annual merit review
Employee Assistance Program with mental health counseling and legal/financial advice
Tuition reimbursement