Starbucks Assistant Manager

Macey's (Associated Food Stores, Inc)•Salt Lake City, UT

1d•$17 - $19

About The Position

Starbucks Assistant Managers ensure team members deliver exceptional guest service while meeting sales and profit-margin goals. They support guest satisfaction, production standards, sales performance, team sales skills, budgets, ordering, scheduling, product knowledge, safety, and department cleanliness. The role maximizes productivity and profitability by balancing sales and expenses, identifying sales opportunities, and setting guest-service standards. Assistant Managers understand the department’s purpose and goals and help team members achieve them. The position includes training, coaching, and observing team members; demonstrating excellent service; maintaining knowledge of department equipment and teaching its operation and franchise-specific standards; contributing to merchandising decisions; implementing marketing, cross-merchandising, and sales programs; resolving guest and team complaints; and managing sales, gross profit margin, labor scheduling, and department standards. Assistant Managers must use store technology, including ordering systems and POS, and complete special projects and assignments as directed. Work is generally performed in a safe and comfortable store environment, with possible frequent exposure to hot or cold conditions. The job requires standing, walking, bending, reaching, carrying, pushing, pulling, grasping, stooping, twisting, crouching, repetitive motions, coordination, and responding to customer inquiries. Associates must be able to move objects weighing up to 30 pounds.

Requirements

Be at least 18 years of age.
Hold a current and valid Food Handler’s Permit.
Have one year of experience in a coffee bar setting.
Have experience as a barista or barista trainer.
Have excellent guest and team service skills.
Have excellent verbal and written communication skills and communicate clearly and effectively in all situations.
Be able to handle multiple projects and tasks with high attention to detail.
Be able and willing to work flexible hours, including evenings, weekends, and holidays, to meet business needs.
Be able to perform the described physical tasks, including moving objects weighing up to 30 pounds.

Nice To Haves

Knowledge of the retail environment is a plus.

Responsibilities

Train, coach, and observe team members in serving guests, while modeling exceptional service.
Know department equipment and teach team members and others its fundamental operation and franchise-specific training and standards.
Provide input on merchandising decisions to store and department managers.
Implement marketing strategy, cross-merchandising, and sales programs throughout the department.
Resolve guest and team complaints in a timely and satisfactory manner.
Manage sales, gross profit margin, labor scheduling, and department standards.
Use store technology, including ordering systems and the POS system.
Work on special projects, tasks, and assignments as directed or requested.