Assistant Area Manager - Starbucks

Hershey Entertainment & Resorts Careers • Hershey, PA

4d • Onsite

About The Position

The Assistant Area Manager is responsible for operational and managerial duties for Starbucks locations across the Hersheypark Entertainment Complex and assists the Concessions Area Manager with additional needs. The role leads an operating staff of more than 50 team members, monitors financial performance, supports guest service, and ensures compliance with federal and state food-safety regulations. The position requires working across food-service operations and may involve assisting with food preparation and service.

Requirements

• At least 1 year of related experience.
• At least 1 year of supervisory experience.
• Food and beverage industry experience.
• Must be at least 18 years old.
• Must have a valid driver's license.
• Must have completed high school or a GED.
• Must obtain Ramp Certification, ServSafe, Manager Certified, and Starbucks Leadership Training after employment.
• Effective communication, connection, and employee-relations skills.
• Friendly, upbeat approach and ability to work well with employees and interact with guests.
• Experience in a fast-paced food and beverage environment.
• Familiarity with financial information, including financial performance and revenue and expense management.
• Ability to safeguard confidential information.
• Self-motivation, multitasking ability, and ability to prioritize tasks and assignments.

Responsibilities

• Supervise and facilitate concessions operations at assigned outlets.
• Identify potential issues involving food safety, customer service, staffing, wait times, and other operational matters, and resolve them by allocating staff and resources.
• Identify training opportunities and recommend improvements to Food & Beverage management and training teams.
• Monitor employee work and provide on-the-spot training, coaching, leadership, and instruction.
• Model appropriate attitudes and behavior and ensure team members are properly coached.
• Provide formal leadership through direction, support, development, coaching, and evaluation.
• Discipline employees according to company protocols and disciplinary plans, up to and including termination, as needed.
• Monitor financial results and review labor and other expenses; take corrective action when necessary.
• Control expenses through staffing, waste monitoring, and resource management.
• Understand Starbucks menu offerings, presentations, and brand standards, and coach employees to uphold company and brand standards.
• Assist with food preparation and service as needed.
• Respond to and resolve customer complaints in accordance with guest-experience standards.
• Evaluate food and beverage mix, monitor guest satisfaction and trends, and adjust or implement operating standards that support Hersheypark's vision and mission.
• Recommend improvements to product offerings.
• Perform other duties as assigned.

Benefits

• Free admission to Hersheypark.
• Discounts.
• Medical, dental, and vision coverage beginning the first day of the month after employment begins.
• 401(k) contribution.
• Paid time off.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED