Starbucks Assistant Manager

Associated Food Stores•Park City, UT

About The Position

Starbucks Assistant Managers ensure team members deliver exceptional guest service while meeting sales and profit-margin goals. The role includes supporting guest satisfaction, production standards, sales, team members’ sales skills, budgets, ordering, scheduling, product knowledge, safety, and department cleanliness. Assistant Managers help maximize productivity and profitability by balancing sales and expenses, identifying sales opportunities, and setting guest-service standards. They understand the department’s purpose and goals and help team members achieve them. The role involves coaching and observing team members, modeling excellent guest service, teaching equipment operations and franchise-specific standards, contributing to merchandising decisions, and implementing marketing, cross-merchandising, and sales programs. Assistant Managers also resolve guest and team complaints, manage sales, gross profit margin, labor scheduling, and department standards, use store technology such as ordering systems and POS, and take on special projects and assignments as directed.

Requirements

Minimum age of 18.
Current and valid Food Handler’s Permit.
One year of experience in a coffee bar setting.
Experience as a barista or barista trainer.
Excellent guest and team service skills.
Excellent verbal and written communication skills, with the ability to communicate clearly and effectively in all situations.
Ability to handle multiple projects and tasks with high attention to detail.
Ability and willingness to work flexible hours, including evenings, weekends, and holidays, to meet business needs.

Nice To Haves

Knowledge of a retail environment.

Responsibilities

Train, coach, and observe team members in serving guests.
Model exceptional guest service for the team.
Understand department equipment and teach its fundamental operations, along with franchise-specific training and standards.
Provide input on merchandising decisions to store and department managers.
Implement marketing strategy, cross-merchandising, and sales programs throughout the department.
Resolve guest and team complaints in a timely and satisfactory manner.
Manage sales, gross profit margin, labor scheduling, and department standards.
Use store technology, including ordering systems and POS.
Complete special projects, tasks, and assignments as directed or requested.
Help achieve guest satisfaction, production standards, sales and profit-margin goals, budgets, safety, and department cleanliness.