Staffing Specialist

TrueBlue • Providence, RI

7d • Onsite

About The Position

The Staffing Specialist supports the Territory Manager with daily operations and sales generation while enhancing customer and associate experiences. The role recruits, onboards, and places associates, matches them to assignments, and generates and fills customer orders while providing service to both customers and associates.

The position handles branch operations, order entry, high-volume calls and messaging to fill orders, associate dispatch, payroll processing, administrative requests, billing issues, safety and screening compliance, and customer and associate concerns. It also supports customer relationships and sales through outreach, price quotes, upselling, repeat business, problem resolution, and digital tools. The Staffing Specialist may visit customer job sites and may drive associates to work locations or conduct site visits.

The role is based in Providence, Rhode Island. Work hours may require flexibility and availability in the evenings and on weekends. Reliable transportation and a valid driver’s license are required. The listed pay range is $17.00–$20.00 per hour, depending on experience and geographic location.

Requirements

• High school diploma or equivalent.
• Proven experience in customer service or a related field.
• Basic knowledge of Microsoft Office, including Outlook and Teams.
• Customer service and/or sales experience.
• Knowledge of business operations and strong problem-solving abilities.
• Ability to multitask and meet deadlines under pressure.
• Strong verbal and written communication skills.
• Punctuality and reliable attendance.
• Ability to interact effectively and build relationships with a diverse employee population.
• Positive attitude, empathy, and flexibility.
• Ability to read and interpret documents such as resumes and procedure manuals.
• Reliable transportation.
• Valid driver’s license.
• Availability to work flexible hours, including evenings and weekends as necessary.
• Ability to stand, walk, sit, talk, and/or hear for long periods.
• Ability to regularly lift and/or move up to 10 pounds, frequently lift and/or move 25 pounds, and occasionally lift and/or move more than 50 pounds.
• Work authorization in the United States on a full-time basis without current or future employer sponsorship.

Nice To Haves

• Prior experience in the staffing industry.
• Recruiting or shift lead background.
• Bilingual Spanish.

Responsibilities

• Become proficient with required operating systems.
• Receive inbound orders from new and existing customers and enter them into the system.
• Make high-volume outbound calls and use work alert technology to find qualified workers for job orders.
• Use available tools and JobStack dispatches to match qualified associates with open positions.
• Collaborate with the Territory Manager on action plans to improve branch performance.
• Maintain branch order and cleanliness, including filing, record retention, and general appearance.
• Process associate payroll accurately and on time, ensure time is submitted and approved, and resolve disputed hours.
• Respond to administrative and third-party requests, including unemployment claims, and manage workers’ compensation claims.
• Address customer billing and payment issues, including collections where appropriate.
• Promote a culture of safety and support compliance, including required screenings.
• Respond promptly and professionally to questions and concerns by phone, email, chat, or in person, and work toward satisfactory resolution.
• Provide excellent service to existing and potential customers and build lasting relationships.
• Proactively contact customers and associates to check satisfaction and address needs.
• Develop customer relationships through high-volume telephone contact.
• Upsell, generate repeat sales, quote prices within assigned parameters, resolve customer problems, escalate concerns, and introduce and support digital tools and platforms.
• Understand customer requests and dispatch associates who best fit the work, while following non-discrimination and protected-class guidelines.
• Conduct job-site visits and check-ins, and serve as an onsite presence when required.
• Recruit associates and support onboarding, including I-9 verification, applicable screenings, and JobStack registration and usage.
• Manage associates to support assignment success, attendance and reliability, and compliance with customer-specific and PeopleReady guidelines.
• Drive a vehicle to transport associates to work locations or conduct customer site visits as needed.

Benefits

• Six paid holidays.
• One paid floating holiday.
• Up to 15 days of paid time off per year.
• Medical, dental, and vision insurance.
• Company-matching 401(k).
• Employee Stock Purchase Program.
• Other programs and perks.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED