Staffing Specialist

TrueBlue•Providence, RI

7d•$17 - $20•Onsite

About The Position

The Staffing Specialist supports the Territory Manager with daily operations and sales generation while enhancing the customer and associate experience. The role recruits, onboards, and places associates, matches them to suitable assignments, generates and fills customer orders, and provides service to both customers and associates. The position is based in Providence, Rhode Island, and may require flexible availability in the evenings and on weekends.

Requirements

High school diploma or equivalent.
Proven experience in customer service or a related field.
Basic knowledge of Microsoft Office, including Outlook and Teams.
Customer service and/or sales experience.
Knowledge of business operations and strong problem-solving abilities.
Ability to multitask and meet deadlines under pressure.
Strong verbal and written communication skills.
Punctuality and reliable attendance.
Ability to interact effectively and build relationships with a diverse employee population.
Positive attitude and ability to be empathetic and flexible.
Ability to read and interpret documents such as resumes and procedure manuals.
Reliable transportation and a valid driver’s license.
Ability to meet the stated physical demands, including lifting and moving items.

Nice To Haves

Prior experience in the staffing industry.
Recruiting or shift lead background.
Bilingual Spanish.

Responsibilities

Become proficient with required operating systems and enter new and existing customer orders into the system.
Make high-volume outbound calls and use work alert technology to identify qualified workers for job orders.
Use available tools and JobStack dispatches to match associates to open positions and confirm qualification alignment.
Work with the Territory Manager to carry out action plans to improve branch performance.
Maintain branch order and cleanliness, including filing, record retention, and general appearance.
Process associate payroll accurately and on time, ensure time is submitted and approved, and resolve disputed hours.
Respond to administrative and third-party requests, including unemployment claims, and manage workers’ compensation claims.
Address customer billing and payment issues, including collections when appropriate.
Promote workplace safety and take proactive steps to ensure compliance, including required screenings.
Respond professionally and promptly to inquiries and concerns by phone, email, chat, or in person, and work toward satisfactory resolution.
Provide customer service to existing and potential customers and build relationships through professional engagement and proactive outreach.
Develop customer relationships through high-volume telephone contact; upsell, generate repeat sales, quote prices within assigned parameters, resolve problems, escalate concerns, and support digital tools and platforms.
Understand customer requests and dispatch associates appropriately while following non-discrimination requirements and protected-class guidelines.
Conduct job-site visits and check-ins, and provide an onsite presence when required.
Provide customer service to existing and potential associates and build relationships through professional engagement and proactive outreach.
Recruit associates and support onboarding, including I-9 verification, applicable screenings, and JobStack registration and use.
Manage associates to support assignment success, attendance and reliability, and compliance with customer-specific requirements and PeopleReady guidelines.
Drive a vehicle to transport associates to work locations or conduct customer site visits when required.