Staffing Specialist

PeopleReady • Columbus, OH

7d • $17 - $20 • Onsite

About The Position

The Staffing Specialist supports the Territory Manager with daily operations and sales generation while enhancing the customer and associate experience. The role recruits, onboards, and places associates, matches associates to assignments, and generates and fills customer orders while providing excellent service.

The position handles customer orders, staffing outreach and dispatches, payroll, administrative requests, billing issues, safety compliance, and branch upkeep. It also builds customer and associate relationships, supports sales and repeat business, and helps associates succeed on assignments. The role is based in Columbus, Ohio, and may involve driving associates to work locations or visiting customer sites.

Requirements

• High school diploma or equivalent.
• Proven experience in customer service or a related field.
• Basic knowledge of Microsoft Office, including Outlook and Teams.
• Customer service and/or sales experience.
• Knowledge of business operations and strong problem-solving abilities.
• Ability to multitask and meet deadlines under pressure.
• Strong verbal and written communication skills.
• Punctuality and reliable attendance.
• Ability to interact effectively and build relationships with a diverse employee population.
• Positive attitude, empathy, and flexibility.
• Ability to read and interpret documents such as resumes and procedure manuals.
• Reliable transportation.
• Valid driver’s license.
• Availability to work flexible hours, including evenings and weekends as necessary.
• Ability to frequently stand, walk, sit, talk, and/or hear for long periods; regularly lift and/or move up to 10 pounds, frequently lift and/or move 25 pounds, and occasionally lift or move more than 50 pounds.
• Must be authorized to work in the United States on a full-time basis without requiring employer sponsorship now or in the future.

Nice To Haves

• Prior experience in the staffing industry.
• Recruiting or shift lead background.

Responsibilities

• Become proficient with required operating systems.
• Take inbound orders from new and existing customers and enter them into the system.
• Make high-volume outbound calls and send messages through work alert technology to find qualified workers for job orders.
• Use available tools and JobStack dispatches to match qualified associates with open positions.
• Collaborate with the Territory Manager on action plans to improve branch performance.
• Maintain branch order and cleanliness, including filing, record retention, and general appearance.
• Process associate payroll accurately and on time, ensure time is submitted and approved, and resolve disputed hours.
• Respond professionally to administrative and third-party requests, including unemployment claims, and manage workers’ compensation claims.
• Address customer billing and payment issues, including collections where appropriate.
• Promote safety and take proactive steps to ensure compliance, including completion of required screenings.
• Respond promptly and professionally to questions or concerns by phone, email, chat, or in person and work toward satisfactory resolution.
• Provide excellent service to existing and prospective customers and associates.
• Build customer and associate relationships through professional engagement and proactive outreach.
• Develop customer relationships through high-volume telephone contact.
• Upsell, generate repeat sales, quote prices within assigned parameters, resolve customer problems, escalate concerns, and introduce and support digital tools and platforms.
• Understand customer requests and dispatch associates appropriately, ensuring non-discrimination and adherence to protected-class guidelines.
• Conduct job-site visits and check-ins and serve as an onsite presence when required.
• Recruit associates and support onboarding, including I-9 verification, applicable screenings, and JobStack registration and use.
• Manage associates to support assignment success, attendance and reliability, and compliance with customer-specific and PeopleReady guidelines.
• Drive a vehicle to transport associates to work locations or conduct customer site visits when needed.

Benefits

• Six paid holidays.
• One paid floating holiday.
• Up to 15 days of paid time off per year.
• Medical, dental, and vision insurance.
• Company-matching 401(k).
• Employee Stock Purchase Program.
• Other programs and perks.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED