Staffing & Scheduling Supervisor

Hennepin Healthcare•Minneapolis, MN

About The Position

Under the direction of the Patient Care Operations Manager or Director and in collaboration with others, the Staffing & Scheduling Supervisor may be responsible for day-to-day operations within Patient Care Operations, specifically staffing and scheduling. The role defines and implements system workflows while maintaining compliance with union contracts and facilitating integration and implementation within impacted departments. The supervisor develops and analyzes staffing reports, monitors labor and productivity metrics, supports workforce forecasting, and translates data into actionable insights for leadership and operational teams. The position also promotes compliance with organizational policies and labor agreements, standardizes and improves staffing workflows, and supports optimization of staffing, scheduling, and timekeeping systems. The role advises nursing and operational leaders on staffing strategies, prepares analyses and recommendations, supports staffing escalations, and educates leaders and staffing personnel on policies, procedures, and data interpretation. When delegated by the Manager or Director, the supervisor supports employee accountability to standard work and other high-performance expectations.

Requirements

Minimum 2 years of pertinent experience in an analytics role or leadership, or an approved equivalent combination of education and experience.
Strong analytical and quantitative skills, including the ability to interpret complex staffing, scheduling, and workforce data.
Working knowledge of healthcare staffing models, productivity metrics, and labor utilization.
Ability to interpret and apply union labor agreements, policies, and work rules related to staffing and scheduling.
Proficiency in data analysis and reporting tools, such as Excel, reporting dashboards, and workforce management systems.
Experience developing and maintaining standard operating procedures and documentation.
Strong attention to detail and accuracy in data validation and compliance review.
Effective written and verbal communication skills, including the ability to translate data into actionable insights.
Ability to partner effectively with nursing leadership, HR, Labor Relations, Finance, and operational teams.
Problem-solving skills, including the ability to identify gaps, assess risk, and recommend process improvements.
Ability to manage multiple priorities and meet deadlines in a fast-paced operational environment.

Nice To Haves

Proficiency with workforce management, staffing, scheduling, and timekeeping systems, such as UKG.
Experience in a unionized healthcare environment and familiarity with interpreting nursing and non-nursing labor agreements.
Advanced proficiency in Microsoft Excel.
Experience using dashboards and reports with business intelligence tools, such as Power BI.
Familiarity with Lean, continuous improvement, or standard work methodologies.
Experience supporting change management and implementation of new workflows or systems.
Bachelor’s degree in healthcare administration, business, analytics, or a related field, or equivalent experience.

Responsibilities

Develop, maintain, and analyze staffing and scheduling reports supporting operational, financial, and quality outcomes.
Monitor staffing patterns, premium labor use, overtime, agency utilization, and productivity metrics.
Identify trends, risks, and opportunities related to staffing efficiency and compliance.
Translate complex data into actionable insights for nursing leadership, operations, finance, and staffing teams.
Support forecasting and scenario modeling for staffing demand, census variation, and workforce planning.
Ensure staffing and scheduling practices align with organizational policies, standard operating procedures, and applicable union labor agreements.
Serve as a subject matter expert on union contract language concerning staffing, scheduling, premium pay, and work rules.
Review proposed process changes for compliance with labor agreements and organizational standards.
Partner with Labor Relations and Nursing Leadership to interpret contract language and resolve staffing-related questions.
Support audits and reviews related to staffing compliance and contractual obligations.
Lead and support standardization of staffing and scheduling workflows across departments.
Develop, document, and maintain standard operating procedures for staffing and scheduling processes.
Identify inefficiencies, variation, and gaps in current practices and recommend improvements.
Support implementation of new staffing models, scheduling processes, and test-of-change pilots.
Apply continuous improvement principles, such as Lean and standard work, to improve reliability and sustainability.
Partner in optimizing staffing, scheduling, and timekeeping systems, including scheduling software and EHR staffing tools.
Validate data integrity across staffing, scheduling, and payroll systems.
Support system upgrades, enhancements, and new staffing and scheduling functionality.
Develop user-friendly tools, dashboards, and reports to reduce manual work and improve transparency.
Provide input into system configuration to support compliance with contracts and organizational policies.
Advise nursing and operational leaders on staffing strategies and decision-making.
Prepare and present staffing analyses and recommendations to leadership and multidisciplinary groups.
Support staffing escalation processes with timely, accurate data and analysis.
Collaborate with Staffing & Scheduling leadership to align staffing practices with organizational goals, patient care needs, and financial targets.
Educate leaders and staffing personnel on staffing policies, procedures, and data interpretation.
Develop reference materials and documentation to support consistent application of staffing standards.
Communicate complex staffing and contract-related information clearly to diverse audiences.
When delegated by the Manager or Director, support employee accountability to standard work and other high-performance expectations.