Staffing Coordinator

Serengeti Care • Lynnwood, WA

26d • Onsite

About The Position

Serengeti Care is seeking a compassionate, organized, and solutions-focused Staffing Coordinator for its Lynnwood team. The role supports continuity of care and daily home-care operations by matching clients with appropriate caregivers and maintaining reliable service coverage. It is based in a busy office environment with frequent communication by phone, email, text, and in person, and requires flexibility and a strong service mindset. The position is full-time, Monday through Friday, with occasional overtime and schedule flexibility based on client and staffing needs.

The coordinator works with caregivers, clients, families, and team members; uses scheduling and office systems to manage assignments and coverage; and partners with the Branch Manager on caregiver hiring and onboarding. The role also provides backup support to Client Care Coordinators and caregivers during absences or urgent situations, including assistance with new client intakes, assessments, and care planning. The successful candidate must be able to perform the essential functions of the position, with or without reasonable accommodation.

Requirements

• High school diploma or equivalent.
• Current Home Care Aide (HCA) or Certified Nursing Assistant (CNA) credential.
• At least two years of staffing, scheduling, home care, healthcare, or related coordination experience.
• Intermediate written and verbal English communication skills.
• Strong scheduling, organization, multitasking, and problem-solving skills.
• Ability to communicate professionally with caregivers, clients, families, and team members from diverse backgrounds.
• Ability to prioritize tasks, meet deadlines, and maintain accuracy under pressure.
• Confidence learning and using scheduling platforms, office technology, and Microsoft Office applications.
• Practical reasoning and basic mathematical skills, and ability to interpret written, verbal, diagrammatic, and scheduling instructions.
• Proficiency with Microsoft Office Suite, including Outlook, Word, Excel, PowerPoint, OneNote, OneDrive, and SharePoint.
• Ability to learn and effectively use automated scheduling and office systems.
• Ability to perform essential job functions, with or without reasonable accommodation, including regular sitting, standing, walking, reaching, using hands and fingers, talking, hearing, and repetitive tasks; occasional lifting, pushing, pulling, or carrying up to 50 pounds while following established safety procedures.

Nice To Haves

• Associate degree in office administration or a related field.
• Experience or ability in a fast-paced environment where priorities change quickly.
• A calm, empathetic approach to resolving conflicts and handling urgent staffing needs.
• Commitment to Serengeti Care’s mission, vision, values, and client-centered approach to care.

Responsibilities

• Coordinate caregiver schedules based on client care plans, caregiver availability, qualifications, preferences, and client needs.
• Communicate assignments, client expectations, special care instructions, and schedule changes to caregivers.
• Use the scheduling system to monitor coverage, identify gaps, resolve conflicts, balance workloads, and support timely service delivery.
• Respond to last-minute callouts, schedule changes, emergencies, and coverage needs.
• Maintain accurate scheduling documentation, reports, client requests, and caregiver-related records.
• Partner with the Branch Manager on caregiver hiring, onboarding, profile setup, required credentials, training coordination, and peer engagement.
• Support payroll administration by processing missed punches submitted in writing by caregivers.
• Provide backup support for Client Care Coordinators and caregivers during absences or urgent situations, including assistance with new client intakes, assessments, and care planning.
• Assist with general office and administrative responsibilities as needed.
• Participate in team meetings, in-service education, workshops, and ongoing professional development.
• Identify opportunities to improve scheduling processes, office operations, caregiver coordination, and the client experience.

Benefits

• Continuing education opportunities
• Team meetings, in-service education, and workshops for professional growth

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED