MEIHSS Staffing Coordinator

Muckleshoot Indian Tribe•Auburn, WA

17d•$28 - $43

About The Position

The Staffing Coordinator for MEIHSS (Muckleshoot Elders In Home Services) manages daily caregiver scheduling to ensure safe, consistent, and reliable in-home care for elders and vulnerable adults. The role coordinates schedules for approximately 125 caregivers across 65 client homes, manages planned and unplanned absences, fills open shifts, and supports continuity of care in a fast-paced healthcare environment. The position may require stepping in to provide direct client support until a scheduled caregiver arrives. The coordinator works closely with caregivers, nursing and administrative staff, management, contracted agencies, community leaders, clients, and families. The role maintains confidential client records and staffing documentation, supports compliance with program policies and healthcare staffing requirements, and may assist with caregiver guidance, training, onboarding logistics, and performance review processes. The position may also facilitate transportation in emergencies and, as a mandated reporter, may be required to provide information to Child & Family Services for investigations. This high-responsibility role involves frequent interruptions and changing priorities. Shifts are 12 hours and may include weekends and holidays; on-call availability may involve shifts up to 24 hours. The coordinator must remain responsive to calls and urgent staffing needs, and work irregular hours, including nights, weekends, and holidays, as operational needs require. The work environment is usually moderately quiet. Duties involve frequent telephone and computer use, sustained attention, and occasionally driving, standing, walking, climbing, bending, kneeling, reaching, and pushing or pulling up to 10 pounds.

Requirements

High school diploma or GED.
Certified Nursing Assistant (CNA) or Home Care Aide (HCA) certification required.
At least 3 years of experience in staff scheduling, staffing coordination, and administrative support in a healthcare setting.
Basic computer skills and ability to learn scheduling systems.
Valid Washington State driver's license.
Ability to interact effectively with diverse populations and communicate clearly and professionally verbally and in writing.
Ability to apply logic and sound reasoning to problem-solving and decision-making; plan, organize, and manage projects; and manage time efficiently.
Ability to prepare and maintain accurate records and use standard office equipment, personal computers, and relevant software applications.
Ability to address and resolve conflict calmly, professionally, and with a solutions-focused approach.
Ability to maintain strict confidentiality, professionalism, and a positive work ethic; comprehend and interpret information; gather and analyze data; exercise independent judgment; and present clear findings and recommendations.
Ability to build culturally competent, non-judgmental, and empowering relationships; work independently and collaboratively; maintain organized schedules; and perform in a fast-paced, high-stress environment.
Knowledge of utilization review, quality assurance, managed healthcare concepts, clinical and/or client assessment principles, elder care, in-home care practices, and HIPAA compliance.
Proficiency in English, including grammar and written composition, and understanding of human behavior.
Knowledge of Native American culture and history to support culturally respectful, appropriate, and effective services.
Ability to remain alert and responsive for extended periods, monitor and answer phone calls, respond promptly to urgent staffing situations, and work irregular hours as operational needs require.
Ability to sit, talk, hear, and use hands continuously; occasionally drive, stand, walk, climb, bend, kneel, grasp, and reach; and occasionally push or pull up to 10 pounds.
Close vision and ability to adjust focus.

Nice To Haves

Experience working within a Tribal community.
Experience working with elderly people.

Responsibilities

Establish and maintain confidential, positive, and caring relationships with managers, staff, healthcare providers, departments, elders, and families.
Evaluate staffing needs and recommend coverage to maintain adequate staffing across shifts, including for planned and unplanned absences.
Follow the master staffing schedule and prepare and revise daily staffing sheets.
Coordinate daily schedules for approximately 125 caregivers across 65 client homes.
Fill open shifts promptly, including last-minute call-outs and emergencies.
Match caregivers with clients according to care needs and skill level.
Provide direct client or patient support when necessary to ensure safety and continuity of care until a scheduled caregiver arrives.
Track attendance, call-outs, and staffing patterns to support program needs.
Communicate clearly and professionally with caregivers, nursing staff, and leadership.
Maintain accurate scheduling records and documentation, including confidential client files, case records, service episode records, care plans, risk assessments, and safety plans.
Report concerns and incidents to management accurately and promptly.
Collaborate with contracted agencies to integrate care services, communicate, and coordinate care plans.
Provide accurate scheduling information to support leave decisions and maintain staffing during absences.
Facilitate and coordinate transportation in emergency situations.
Prepare, organize, and maintain resources, reports, and statistical summaries.
Participate in meetings, workshops, and committees to exchange information and maintain professional knowledge.
Collaborate with community leaders, professionals, elders, and families to identify and meet home-care needs, goals, and objectives.
Provide guidance, coaching, and training support to caregivers as needed, including on documentation practices and performance reviews.
Support compliance with program policies and healthcare staffing requirements.
Assist with onboarding logistics, including scheduling new hires for shifts.
Work collaboratively with nursing and administrative staff to support continuity of care.
Perform a wide range of office and field duties as needed, which may or may not be related to regular responsibilities.
As a mandated reporter, provide or file information for Child & Family Services investigations when required.