Home Health Staffing Coordinator

Impact Home Health • Eastborough, KS

76d • $23 - $25 • Hybrid

About The Position

The Staffing Coordinator owns the staffing experience for an assigned patient caseload, serving as the primary staffing owner and relationship manager from start of care through ongoing service. The role focuses on matching patients with capable caregivers, maintaining continuity of care, using authorized service hours appropriately, and guiding relationships toward positive outcomes.

The Coordinator balances urgency with empathy in a fast-paced environment, manages expectations professionally, and partners with Staffing, Advocacy, Human Resources, Clinical, Intake, Payroll, and Operations teams to resolve barriers before they disrupt care. The position requires disciplined follow-through, sound judgment, detailed documentation, and commitment to Impact Home Health’s mission and values.

The role is primarily in person in Wichita, Kansas, with hybrid in-office and remote work available based on business needs and performance. It is a full-time position of 40 hours per week, scheduled Monday through Friday in 8-hour shifts, with occasional overtime as needed. Participation in an on-call weekend and overnight rotation is required. Occasional local field work, patient or caregiver visits, and community outreach may be needed.

Performance is evaluated based on fulfillment of responsibilities, alignment with company values, work quality and timeliness, collaboration, and positive outcomes. Reviews occur at 90 days, six months, and annually thereafter.

Requirements

• At least three years of customer service, scheduling, staffing, case management, client relationship management, or related experience; the posting also specifies a minimum of three years of customer service experience.
• Experience handling multi-line phone systems and/or switchboards.
• Ability to manage multiple priorities, solve problems independently, and stay organized under time-sensitive conditions.
• Strong written and verbal communication skills, including clear and professional communication.
• Ability to type at least 40 words per minute.
• Comfort using scheduling platforms, Microsoft Teams, Excel, and electronic documentation systems.
• Strong organization, self-discipline, dependability, and accountability for commitments and follow-up.
• Ability to remain calm under pressure and make sound decisions in a dynamic environment.
• Attention to detail, strong documentation habits, and respect for confidentiality.
• Comfort managing conflict, recognizing positive performance, and addressing behavior that does not meet expectations.
• Collaborative, mission-driven approach and commitment to positive outcomes for patients and caregivers.
• Ability to participate in the required weekend and overnight on-call rotation.

Nice To Haves

• Bilingual communication skills.
• Experience in home health or medical office operations.
• Experience with AlayaCare or AuthentiCare.

Responsibilities

• Serve as the primary staffing owner and relationship manager for an assigned patient caseload from start of care through ongoing service.
• Assess patient needs, schedules, preferences, personalities, language needs, and care requirements to identify appropriate caregiver matches.
• Staff and maintain authorized hours, proactively addressing unfilled shifts, schedule changes, call-offs, and continuity-of-care risks.
• Monitor utilization and develop practical recovery plans to maximize appropriate use of patients’ authorized hours.
• Meet agency performance expectations for authorized-hour utilization, new-patient start-of-care staffing, and timely response to staffing barriers.
• Build respectful relationships with patients, families, caregivers, referral partners, and internal teammates.
• Listen to concerns, identify root causes, and coordinate timely solutions that protect the patient experience.
• Handle sensitive interpersonal dynamics with sound judgment, confidentiality, empathy, and follow-through.
• Recognize caregiver contributions and communicate appreciation while setting expectations for reliability, professionalism, and patient-centered care.
• Escalate concerns and participate in coaching, corrective action, recognition, or disciplinary processes with Human Resources and leadership.
• Coordinate with Advocate Caregivers, HR, Clinical, Intake, Payroll, and Operations to align patient needs, caregiver availability, compliance requirements, and service plans.
• Accurately and promptly document staffing actions, relationship notes, availability, utilization activity, and follow-up commitments in agency systems.
• Participate in the on-call rotation and respond to after-hours inquiries according to agency response standards.
• Perform occasional field work to strengthen caregiver matches, resolve concerns, support patients, or advance agency operations.

Benefits

• Health, dental, vision, life, and supplemental insurance options.
• 401(k) with company match.
• Paid time off.
• Employee recognition.
• Professional development.
• Mission-driven team culture and meaningful work that improves lives.
• Hybrid in-office and remote work availability, based on business needs and performance.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed