Staffing Coordinator

Serengeti Care • Hillsboro, OR

1d • Onsite

About The Position

Serengeti Care is seeking a compassionate, organized, and solutions-focused Staffing Coordinator for its Hillsboro team. The role helps ensure clients receive reliable, high-quality home care by matching them with appropriate caregivers and maintaining continuity of care. The Staffing Coordinator supports daily home-care operations, caregiver coordination, scheduling, payroll administration, and general office needs. The position is based in a busy office environment and involves frequent communication by phone, email, text, and in person. The schedule is full-time, Monday through Friday, with occasional overtime and flexibility based on client and staffing needs.

Requirements

• High school diploma or equivalent.
• Current Home Care Aide (HCA) or Certified Nursing Assistant (CNA) credential.
• At least two years of staffing, scheduling, home care, healthcare, or related coordination experience.
• Intermediate written and verbal English communication skills.
• Strong scheduling, organization, multitasking, and problem-solving skills.
• Excellent professional communication skills with caregivers, clients, families, and team members from diverse backgrounds.
• Ability to resolve conflicts and handle urgent staffing needs calmly and empathetically.
• Ability to prioritize tasks, meet deadlines, and maintain accuracy under pressure.
• Confidence learning and using scheduling platforms, office technology, and Microsoft Office applications.
• Proficiency with Microsoft Office Suite, including Outlook, Word, Excel, PowerPoint, OneNote, OneDrive, and SharePoint.
• Strong practical reasoning and basic mathematical skills, with the ability to interpret written, verbal, diagrammatic, and scheduling instructions.
• Ability to learn and effectively use automated scheduling and office systems.
• Commitment to Serengeti Care’s mission, vision, values, and client-centered approach to care.
• Ability to perform the essential functions of the position, with or without reasonable accommodation.

Nice To Haves

• Associate degree in office administration or a related field.

Responsibilities

• Coordinate caregiver schedules according to client care plans, caregiver availability, qualifications, preferences, and client needs.
• Communicate assignments, client expectations, special care instructions, and schedule changes to caregivers clearly and respectfully.
• Use the scheduling system to monitor coverage, identify gaps, resolve conflicts, balance workloads, and support timely service delivery.
• Respond to last-minute callouts, schedule changes, emergencies, and coverage needs.
• Maintain accurate scheduling documentation, reports, client requests, and caregiver-related records.
• Partner with the Branch Manager on caregiver hiring, onboarding, profile setup, required credentials, training coordination, and peer engagement.
• Support payroll administration by processing missed punches submitted in writing by caregivers.
• Provide backup support for Client Care Coordinators and caregivers during absences or urgent situations, including assistance with new client intakes, assessments, and care planning.
• Assist with general office and administrative responsibilities as needed.
• Participate in team meetings, in-service education, workshops, and ongoing professional development.
• Identify opportunities to improve scheduling processes, office operations, caregiver coordination, and the client experience.

Benefits

• Continuing education opportunities.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED