Home Health Staffing Coordinator

Compassus•Seattle, WA

22h•$22 - $34•Onsite

About The Position

The Staffing Coordinator is accountable for efficiently coordinating Home Health clinical staff schedules. The role triages incoming calls to the Home Health queue, schedules visits in an electronic scheduling system, and ensures staff assignments support continuity of care and clinical productivity. It also coordinates daily schedules and assignments, facilitates the sharing of clinical staff among PSA Home Health agencies, confirms upcoming admission visits with patients, and provides staffing information to Home Health Access teams and clinical supervisors or managers. The position is on-site at 2811 S. 102nd St, Suite 220, Tukwila, WA 98168. The schedule is Monday through Friday, 8 a.m. to 5 p.m. PST, with availability for one weekend per month.

Requirements

At least 2 years of demonstrated outstanding customer service experience.
At least 6 months of experience in a healthcare-related environment.

Nice To Haves

Coursework or training in medical terminology.
Bachelor's degree or equivalent education or experience preferred; Washington has no education requirement.
At least 1 year of recent staffing experience or related experience in a clinical setting or home services.
At least 1 year of experience in a healthcare environment.
At least 1 year of case assignment experience.
At least 1 year of experience coordinating or scheduling out-of-office staff.

Responsibilities

Triage incoming calls on the Home Health queue, referral line, and cell phones in a courteous and professional manner.
Handle non-clinical requests and refer clinical calls to the appropriate clinician or clinical supervisor promptly.
Schedule visits in the electronic scheduling system to support continuity of care and clinical productivity.
Coordinate daily clinical staff assignments and use critical thinking to ensure clinicians have appropriate schedules.
Reassign visits in response to sick calls or staff or patient requests.
Consult with clinical supervisors as needed and coordinate with supervisors, Home Health Access, and other Home Health staffing areas when staffing challenges arise.
Review visit requests that exceed orders with the appropriate clinician and follow protocol when scheduling those visits.
Develop daily clinical schedules and ensure they are available for clinicians to sync according to agency timelines.
Coordinate next-day assignments and schedules with clinical staff, and contact clinicians by phone when they need to be reassigned during the day.
Assign patients to appropriate staff and ensure admission and add-on visits are scheduled according to agency guidelines.
Contact patients or caregivers to confirm upcoming admission visits, confirm addresses, and problem-solve referrals when they cannot be reached.
Coordinate communication of staffing needs within the scheduling area and facilitate sharing clinical staff among PSA Home Health agencies.
Foster a welcoming environment for clinicians.
Arrange interpreter services when necessary.
Participate in planning and implementing activities to accomplish department goals and objectives.
Determine availability for new patient referrals and measure and track agency availability daily.
Perform other duties as assigned.