Home Care Staffing Coordinator

Always Best Care Senior Services - Dallas, TX • Dallas, TX

3h • Onsite

About The Position

Always Best Care Senior Services is seeking an experienced Home Care Staffing Coordinator for its Dallas, Texas office. The role coordinates home care staffing to ensure clients receive dependable care and caregivers are supported. It requires professional caregiving experience as well as employee scheduling or staffing coordination experience, and may require personally providing direct care when replacement coverage cannot be secured after reasonable efforts.

The position is based in the office and has a Monday–Friday, 8:00 AM–5:00 PM schedule, with a rotation of one weekend per month. The coordinator works with caregivers, clients, families, fellow schedulers, and office leadership to manage daily staffing needs and support office operations.

Requirements

• Professional caregiving experience is required.
• Previous employee scheduling or staffing coordination experience is required.
• Experience managing frequent schedule changes, staffing shortages, and time-sensitive coverage needs.
• Willingness and ability to provide hands-on caregiver coverage when necessary.
• Strong organizational skills and ability to manage competing priorities.
• Excellent customer service skills and a professional telephone manner.
• Confidence making decisions and resolving problems independently.
• Strong computer skills and ability to learn scheduling platforms quickly.
• Dependability, adaptability, and a team-oriented attitude.
• Authorization to work in the United States.

Nice To Haves

• Scheduling experience with a non-medical home care agency or healthcare organization.
• Familiarity with WellSky, ClearCare, or comparable scheduling software.
• Experience coordinating multiple caregivers and clients across different service locations.
• Knowledge of caregiver responsibilities, client care needs, and home care operations.

Responsibilities

• Build, adjust, and maintain caregiver schedules based on client preferences, caregiver qualifications and availability, and travel distances.
• Respond to caregiver call-offs, open shifts, and unexpected scheduling conflicts to resolve coverage challenges.
• Recruit available caregivers to fill open shifts and provide direct care personally when reasonable efforts to secure replacement coverage have been exhausted.
• Communicate with caregivers, clients, families, and office staff about scheduling needs.
• Track caregiver time-off requests, schedule preferences, availability changes, and staffing limitations.
• Monitor caregiver hours, identify potential overtime concerns, and make staffing decisions.
• Record scheduling adjustments, caregiver communications, call-offs, and coverage efforts in scheduling software.
• Assist with incoming calls, caregiver onboarding, administrative tasks, and other daily office operations.
• Collaborate with fellow schedulers and office leadership to address staffing needs and deliver consistent service.

Benefits

• Paid time off (PTO).
• Health insurance.
• Dental insurance.
• Vision insurance.
• Consistent weekday office schedule with a rotating weekend requirement.
• Collaborative and supportive office environment.
• Opportunities to expand skills and grow professionally.
• Opportunity to make a meaningful impact on the lives of seniors and their families.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed