Staffing Coordinator

AccentCare, Inc. • Lubbock, TX

3d • Onsite

About The Position

The Staffing Coordinator coordinates and schedules home care services to ensure client cases are appropriately staffed. This office-based, full-time position is located in Lubbock and operates Monday through Friday, 8:00 a.m. to 5:00 p.m. The listed hourly salary is $16.00–$18.00, with offers based on years of experience.

The role receives and processes service requests, matches caregivers to client needs and availability, manages schedule changes and confirms visit coverage. It maintains accurate client and caregiver records in the electronic medical records system, verifies completed visits, supports authorization and documentation processes, and assists with Electronic Visit Verification monitoring. The coordinator also handles inbound calls, visitors and general inquiries, and supports office operations through special projects and administrative duties.

Requirements

• High school diploma or equivalent required.
• Minimum one year of experience in home care, human resources, community service, and/or supervision.

Nice To Haves

• Scheduling experience in the staffing industry preferred.

Responsibilities

• Coordinate and schedule home care services to ensure all client cases are staffed appropriately.
• Receive and process service requests, gather necessary information, and match caregivers to client needs and availability.
• Manage schedule changes, cancellations, and caregiver reassignments.
• Confirm schedules with clients and caregivers, ensuring clear communication and coverage of assigned visits.
• Maintain accurate client and caregiver schedules in the electronic medical records (EMR) system.
• Verify completed visits and address scheduling discrepancies to ensure continuity of care.
• Update caregiver availability and client information on an ongoing basis.
• Support authorization and documentation processes as required.
• Serve as a primary point of contact for inbound calls, visitors, and general inquiries, directing requests to appropriate team members.
• Assist with Electronic Visit Verification (EVV) monitoring and follow-up as needed.
• Participate in special projects and perform additional administrative duties to support office operations.

Benefits

• Medical coverage
• Dental coverage
• Vision coverage
• Paid time off
• Paid holidays
• Professional development opportunities
• Company-matching 401(k)
• Flexible spending and health savings accounts
• Employee assistance program
• Pet insurance
• Access to Calm, a meditation, sleep, and relaxation app
• Programs to celebrate employee achievements and milestones
• Company store credit for first AccentCare-branded scrubs for patient-facing employees

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED