Staffing Assistant

Serengeti Care • Post Falls, ID

6d

About The Position

The Staffing Assistant provides support to the Staffing Department by assisting the Staffing Coordinator with daily scheduling, caregiver communications, and shift coverage. The role requires a proactive, detail-oriented approach and may involve stepping in to cover shifts to maintain continuity of care for clients.

The Staffing Assistant supports caregiver scheduling across all shifts, communicates shift assignments and changes, monitors callouts, coordinates coverage, updates scheduling records, and provides administrative support. The position also collaborates with HR and Care Management on caregiver compliance and helps new caregivers transition into the schedule. Flexibility to cover shifts on short notice, including evenings or weekends as needed, is required.

Requirements

• High school diploma or equivalent required.
• Strong interpersonal and communication skills.
• Ability to problem-solve under pressure and respond quickly to schedule changes.
• Comfort working in a fast-paced, team-oriented environment.
• Flexibility to work varied hours or cover shifts on short notice, including evenings or weekends as needed.
• Proficiency in Microsoft Office Suite and scheduling software.
• Team-oriented, positive, and solution-focused approach.
• Reliability, punctuality, and commitment to client care and operational excellence.
• Empathy and understanding toward caregiver and client needs.

Nice To Haves

• Associate degree or higher preferred.
• Previous experience in caregiving, scheduling, or healthcare staffing strongly preferred.
• CNA or HCA certification preferred.

Responsibilities

• Maintain the organization’s mission, vision, and values by building trusting stakeholder partnerships, providing enhanced support services, and embracing its guiding principles.
• Assist the Staffing Coordinator with creating and maintaining caregiver schedules across all shifts.
• Communicate with caregivers about shift assignments, schedule changes, and coverage needs.
• Monitor callouts and coordinate timely shift coverage to prevent service disruptions.
• Serve as the first backup to fill emergency or last-minute open shifts when other coverage is unavailable.
• Update scheduling systems and maintain accurate records of caregiver availability and assignments.
• Collaborate with HR and Care Management to ensure caregiver compliance, including credentials and availability.
• Engage professionally and respectfully with clients and staff.
• Participate in an on-call rotation, if applicable.
• Support onboarding by helping new caregivers transition smoothly into the schedule.
• Provide general administrative support to the staffing department, including data entry, shift confirmations, and status tracking.
• Perform other duties as assigned to support the staffing department and organization.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED