Staff Strategic Operations Program Manager - GTM

Mercury•San Francisco, NY

About The Position

Mercury is a fintech company building a financial stack for ambitious businesses, including banking, cards, payments, credit, and related financial workflows. Its go-to-market organization spans Revenue, Marketing, Growth Product, and GTM Data, and is building a shared GTM Engine to coordinate customer views, touchpoints, attribution, and campaign targeting across channels. The Staff Strategic Operations Program Manager for Go-to-Market owns the GTM Engine program end to end. The role sits on Mercury’s Strategic Operations team and is embedded with GTM leadership. It coordinates the work of Growth Product, Growth Marketing, Revenue, and GTM Data, establishes shared operating practices, and helps leaders make decisions and track execution. Mercury is a fintech company, not an FDIC-insured bank; banking services are provided through Choice Financial Group and Column N.A., Members FDIC.

Requirements

At least 7 years of experience running cross-functional programs.
GTM systems fluency, with experience working closely enough inside a CRM, lifecycle, CDP, or attribution stack to understand the challenges of bringing new signals into representative or marketer workflows.
Structured thinking: ability to synthesize disparate inputs from leaders, functions, and documents into a clear picture of progress and decisions needed.
Strong structured communication.
Bias to action, including taking ownership of unassigned next steps, acting despite ambiguity, and proactively contacting people who can provide answers.
Low ego and comfort in a behind-the-scenes role.
AI fluency, including having automated some of your own work and being able to show the before-and-after results.

Nice To Haves

Experience running cross-functional programs in B2B SaaS or fintech.
Experience with tools such as Salesforce, Customer.io, Segment, or equivalent CRM, lifecycle, CDP, or attribution platforms.

Responsibilities

Build and run the integrated GTM Engine plan across Growth Product, Growth Marketing, Revenue, and GTM Data, including milestones, dependencies, critical path, and cross-team handoffs.
Maintain a living RAID log and decision log with clear owners; identify risks and delays early and present options when dependencies threaten work such as campaigns.
Drive decisions through ambiguity by clarifying ownership, surfacing tradeoffs, and using productive conflict to reach decisions.
Prepare GTM Review materials so leaders can focus on decisions rather than reconstructing status.
Design planning cycles, reviews, and launch-readiness checks that enable four teams to coordinate their work.
Make the GTM Engine legible through dashboards, written updates, and a single source of truth usable by marketers, sales leaders, and data scientists.
Build automation and agentic flows to run programs efficiently and with high quality.