Staff Services Analyst II

CalHR • Lakeport, CA

3d

About The Position

The Staff Services Analyst II is the journey-level class in the Staff Services Analyst series. Under direction, incumbents independently perform the full range of professional analytical duties at the journey level. Assignments may focus on staff development, fiscal work, or program analysis, or encompass a broad range of administrative analytical functions. The work involves gathering and analyzing information, consulting with departmental officials and others, preparing reports and recommendations, reviewing proposed legislation and its potential impact, making decisions in financial and other administrative systems of average to difficult complexity, and preparing correspondence. Incumbents do not supervise other professional staff, though they may supervise clerical or technical employees as an ancillary duty.

Duties may include coordinating administrative analyses; reviewing program updates and recommending policy or procedure changes; compiling data and identifying trends; advising staff, management, the public, and other agencies; conducting research and statistical analyses; making presentations; coordinating automated solutions with IT staff or consultants; and planning or implementing programs, systems, and procedures. Other work may include preparing reports and public information materials, evaluating program effectiveness, collaborating across departments, responding to complaints and information requests, reviewing administrative appeals, investigating client complaints, documenting quality assurance activities, and training or supervising clerical and technical employees when required.

Option-specific work may include assessing and delivering employee training and development; conducting fiscal analyses, budget preparation, and financial monitoring; or analyzing program administration, legislation, casework, and program data. Positions require a valid driver's license at interview and pre-employment screening, including background checks and fingerprinting. Employment and education are verified after a conditional offer. The position is not eligible for visa sponsorship.

Requirements

• Pattern 1: One year of full-time experience as a Staff Services Analyst I; or Pattern 2: A bachelor's degree from an accredited college or university and, depending on the recruited option, one year of full-time professional analytical experience in general administration, personnel, fiscal, program, or staff development work.
• Additional progressively responsible professional experience involving considerable independence in performing, compiling, organizing, and evaluating information and preparing reports may substitute for the required education on a year-for-year basis.
• A valid driver's license is required at the time of interview; disability-related exceptions are reviewed case by case.
• Must complete pre-employment screening, including background checks and fingerprinting; background investigations for access to federal tax information include fingerprinting, citizenship verification, and local law enforcement checks, and must be repeated every five years where applicable.
• Applicants must be authorized to work in the United States without visa sponsorship by the employment start date.
• Applicants must possess integrity, initiative, dependability, good judgment, ability to work cooperatively, and health consistent with performing assigned duties; a medical examination may be required.
• Knowledge of public and business administration; analytical study methods; research practices; computer software including database, presentation/graphics, word processing, and spreadsheet applications; report preparation; English composition; project management; customer service; teamwork; applicable functional-area practices; leadership and supervision; and community needs and resources.
• Ability to analyze problems and data, draw logical conclusions, formulate options and recommendations, assess policies and programs, make independent judgments within established guidelines, interpret laws and other directives, perform basic statistical and arithmetic calculations, use a computer to prepare analyses and conduct research, communicate and present clearly, prepare business documents and reports, conduct research, recommend and implement improvements, build cooperative relationships, resolve conflicts, work with diverse groups, work independently, prioritize competing assignments, manage project budgets and timelines, contribute to teamwork, and supervise clerical or technical employees when required.
• For the Staff Development option: knowledge of employee training and development, adult learning, training programs, training needs assessment, and basic training methods; ability to plan and deliver training and create training aids and presentations using presentation software.
• For the Fiscal option: knowledge of budget preparation and control, basic accounting, governmental budgeting, financial statements, and cost-benefit analysis; ability to analyze, prepare, and monitor budgets, grants, and contracts; recommend financial and accounting procedures; and compile and summarize funds data.
• For the Program Analysis option: knowledge of public social services or child support services, applicable program laws and regulations, and public assistance laws; ability to apply program planning, build coalitions, and plan and evaluate social service or child support programs.
• Education used to meet minimum qualifications must be documented with transcripts attached to the application; foreign transcripts require an evaluation indicating equivalent units.

Responsibilities

• Perform, coordinate, monitor, and participate in administrative analytical functions, typically within a departmental program or administrative section.
• Review program updates, letters, and notices for potential impacts; recommend and prepare policy and procedure changes to ensure compliance.
• Compile, maintain, and analyze data; identify trends; and recommend policy, procedure, staffing, and organizational changes.
• Provide advice and information to supervisors, managers, staff, the public, and other agencies, including explanations of programs, policies, rules, regulations, labor contracts, and memoranda of understanding.
• Conduct surveys, research, and statistical analyses on administrative, fiscal, personnel, staff development, and programmatic matters.
• Make presentations to committees, boards, commissions, staff, advisory groups, or community groups to provide information and recommendations, advocate positions, encourage participation, or respond to questions.
• Analyze business-process requirements and coordinate with information technology staff or consultants to develop automated solutions.
• Plan and coordinate the design and implementation of programs, systems, procedures, methods of operation, and forms.
• Compile materials and prepare analytical reports, manuals, publications, and public relations materials.
• Consult on research findings and organizational improvement initiatives; evaluate effectiveness through performance measures and recommend modifications.
• Collaborate and coordinate with county departments, divisions, units, and outside agencies; represent the department or division in committee meetings; respond to complaints and information requests.
• Establish and maintain effective working relationships and provide customer service to coworkers, community organizations, agencies, management, staff, and the public.
• Review and recommend actions on administrative hearing appeals and present information to an Administrative Law Judge on behalf of the assigned department.
• Investigate client complaints and maintain related documentation.
• Plan, design, perform, and document quality assurance activities concerning staff qualifications, case activities, financial matters, or other assigned functions.
• When required, assign, monitor, review, and evaluate clerical or technical employees' work and provide training to less experienced staff.
• For the Staff Development option, assess organizational and individual training needs; identify, develop, or coordinate training resources; conduct workshops and training sessions; and review new employees' work during training.
• For the Fiscal option, analyze fund balances and financial transactions; contribute to the annual budget; monitor financial data; recommend fiscal procedures; prepare the quarterly County Expense Claim; oversee account reconciliation; and monitor contracts, grants, and other funding or expenditure sources.
• For the Program Analysis option, analyze program administration problems and develop solutions; review legislation and regulations and recommend changes; conduct quality assurance reviews of casework; and analyze data and time or production studies to monitor program goals.

Benefits

• Flexible office hours are available for most positions, with Monday–Friday schedules available between 6:30 a.m. and 7:00 p.m.
• Remote work from home is available for some positions with Lake County Department of Social Services approval.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level