Staff Services Analyst I

CalHR • Lakeport, CA

4d

About The Position

The Staff Services Analyst I is an entry-level professional position performing analytical work in general administration, staff development, fiscal, and/or program areas. Incumbents work under close supervision on assignments generally limited in scope and directed by a higher-level employee, gaining independence as they gain experience. Most incumbents are expected to advance to Staff Services Analyst II after one year of satisfactory performance; positions limited to routine, repetitive analytical duties may remain at the I level. The role does not supervise other professional staff, though it may include ancillary supervision of clerical or technical employees.

The position involves collecting, maintaining, analyzing, and presenting data; researching administrative and program issues; reviewing proposed laws, policies, and program updates; preparing reports and recommendations; advising staff and the public; coordinating projects and procedures; and working with county departments, agencies, and outside organizations. Depending on the assigned option, duties may focus on staff development, fiscal analysis, or program analysis.

Requirements

• Meet one of the stated minimum qualification patterns: a bachelor's degree from an accredited four-year college or university; or two years of college plus specified qualifying county experience; or two years of full-time technical-level experience in general administration, personnel, fiscal, staff development, or program work.
• Additional progressively responsible paraprofessional experience performing complex technical duties in the listed functional areas may substitute for the required education on a year-for-year basis.
• Possess a valid driver's license at the time of interview; disability-related exceptions are reviewed individually.
• Complete pre-employment screening, which may include background checks and fingerprinting; positions with access to federal tax information have specified background investigation requirements, including fingerprinting, citizenship verification, and local law enforcement checks, repeated every five years.
• Provide transcripts with the application when using education to meet minimum qualifications; foreign transcripts require an evaluation showing equivalent units.
• Be authorized to work in the United States without visa sponsorship by the employment start date.
• Possess integrity, initiative, dependability, good judgment, the ability to work cooperatively, and health consistent with performing assigned duties; a medical examination may be required.
• Demonstrate analytical, research, statistical, writing, presentation, computer, project coordination, customer service, teamwork, communication, conflict resolution, and relationship-building abilities relevant to the duties.
• For the Staff Development option, knowledge of employee training and development, adult learning, training programs, training needs assessment, and training methods; ability to plan and conduct training and create training aids.
• For the Fiscal option, knowledge of budgeting, accounting, governmental budget procedures, financial statements, and cost-benefit analysis; ability to analyze budgets, grants, contracts, and financial procedures.
• For the Program Analysis option, knowledge of public social services or child support services and applicable laws and regulations; ability to plan and evaluate programs and build coalitions.

Responsibilities

• Perform, coordinate, monitor, and participate in administrative analytical functions, typically within a departmental program or administrative section.
• Review program updates, letters, and notices for potential impacts; recommend and prepare policy and procedure changes to ensure compliance.
• Compile, maintain, and analyze data; identify trends; and recommend policy, procedure, staffing, or organizational changes.
• Provide information and advice to supervisors, managers, staff, the public, and other agencies about assigned programs, policies, rules, regulations, labor contracts, and memoranda of understanding.
• Conduct surveys, research, and statistical analyses on administrative, fiscal, personnel, staff development, and programmatic issues.
• Present information and recommendations to committees, boards, commissions, staff, advisory groups, and community groups.
• Analyze business process requirements and coordinate with information technology staff or consultants to develop automated solutions.
• Help plan and coordinate the design and implementation of programs, systems, procedures, operating methods, and forms.
• Prepare analytical reports, manuals, publications, and public relations materials.
• Consult on research findings and organizational improvement initiatives; evaluate effectiveness through performance measures and recommend modifications.
• Collaborate with county departments and agencies on cross-functional projects; coordinate activities with internal units and outside agencies.
• Represent the division or department in committee meetings and respond to complaints and requests for information.
• Establish and maintain effective working relationships with coworkers, community organizations, agencies, management, staff, and the public.
• Review and recommend actions on administrative hearing appeals and present cases to an Administrative Law Judge on behalf of the assigned department.
• Investigate client complaints and maintain related documentation.
• Plan, perform, and document quality assurance activities concerning staff qualifications, case activities, finances, or other assigned functions.
• When required, assign, monitor, review, and evaluate clerical or technical employees' work and provide training to less experienced staff.
• For the Staff Development option, assess training needs, identify and coordinate training resources, develop and conduct training, and review new employees' progress through training.
• For the Fiscal option, analyze fund balances and financial activities; assist with the annual budget; monitor financial data; recommend fiscal procedures; prepare County Expense Claims; reconcile accounts; and monitor contracts, grants, and other funding sources.
• For the Program Analysis option, analyze program administration problems, review legislation and regulations, perform quality assurance reviews, and prepare reports on program and caseload data and progress toward goals.

Benefits

• Flexible office hours are available for most positions, with Monday–Friday schedules available between 6:30 a.m. and 7:00 p.m.
• Remote work from home is available for some positions with Lake County Department of Social Services approval.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level