Info Services Analyst II

Arbor Research•Ann Arbor, MI

1d•Remote

About The Position

The Information Services Analyst combines business analysis and quality assurance responsibilities based on project needs. The role applies requirements elicitation, workflow modeling and documentation, and manual, automated, and accessibility testing within an Agile development process. The analyst works with end users and project teams to understand information needs, document requirements and workflows, validate designs, support organizational change, and improve data collection and user experience. The position also designs and executes tests, tracks issues through resolution, and communicates quality assurance status and deliverables throughout the development lifecycle. The role is remote, but the employee must be physically located in Colorado, Washington, D.C., Georgia, Maryland, Michigan, Minnesota, North Carolina, or Virginia. It is an exempt position working 40 hours per week, reports to the Program Director, and does not supervise others. Overnight travel is minimal, no more than 5%. The stated salary range is $69,300 to $110,300; base compensation depends on market range and geographic pay zone as well as individual factors such as experience, skills, certifications, and education.

Requirements

Bachelor’s degree.
At least two years of progressive experience with requirements specification and quality assurance for software development projects.
Knowledge of Agile software development and ability to participate actively in meetings and ticket reviews.
Experience using issue-tracking systems such as Jira to prioritize and resolve issues.
Ability to elicit complex requirements from customers, such as study scientists and clinical monitors.
Ability to prioritize effectively, distinguish critical elements from trivial ones, and remove roadblocks.
Demonstrated experience documenting results of systematic, structured tests and processes.
Exemplary customer service and ability to adapt verbal and written communication to the audience.
Strong organizational, analytical, and problem-solving skills, with attention to detail.

Nice To Haves

Background in health research and/or the healthcare industry.
Understanding of application object models and relational database concepts for communicating requirements to technical staff.
Ability to write and troubleshoot straightforward SQL queries joining multiple tables and views.
Proficiency in Microsoft Office, including Excel, Word, and PowerPoint.
Experience with automated testing tools and frameworks.
Experience with Section 508 accessibility testing tools and WCAG success criteria.
Experience with workflow diagramming and wireframing tools such as Visio, Lucidchart, or Figma.

Responsibilities

Analyze business issues and recommend automated systems and protocols to address organizational information needs.
Determine operational objectives, gather information, and evaluate output requirements and formats.
Work with end users to analyze, define, model, and document system requirements.
Create workflow charts and diagrams, study system capabilities, and write specifications.
Create swim-lane workflow diagrams and validate developers’ wireframes against documented workflows and requirements.
Develop an organizational change management framework, conduct user acceptance testing, create end-user documentation, and deliver training.
Review data collection instruments for standards, consistency across studies, and best practices using ArborLinkCore functionality.
Work with data analysts and users to improve data collection and the user experience during studies.
Define metrics and requirements for dashboards and reporting tools.
Use AI tools, such as Claude, to support business development and as a component of solutions in accordance with organizational guidance and controls.
Design and develop manual and automated tests for new software and enhancements.
Develop, modify, and validate test plans and test cases for software components, including automated validation and verification coverage of workflow variations and edge cases.
Perform functional, application, regression, and performance testing to assess conformance with design specifications and quality limits and standards.
Test releases delivered through CI/CD pipelines on an Agile release cadence.
Conduct Section 508 accessibility testing of websites and documents using testing tools and manual screen-reader verification against WCAG 2.0 Level AA, and WCAG 2.2 Level AA where practicable.
Identify coding weaknesses and provide feedback to programmers and developers for correction.
Maintain detailed test logs and results.
Work with leadership to improve QA processes for efficiency and consistency across teams and projects.
Collaborate with study implementation teams, business analysts, developers, and project managers to triage, prioritize, reproduce, and track issues through resolution, including critical errors, defects, scope changes, and enhancements.
Communicate QA testing status and deliverables throughout the project development lifecycle.