Info Services Analyst II

Arbor Research Collaborative for Health•Ann Arbor, MI

2d•$69,300 - $110,300•Remote

About The Position

The Information Services Analyst position combines business analysis and quality assurance responsibilities based on the needs of assigned projects. The ideal candidate applies requirements elicitation, workflow modeling, and documentation skills alongside manual, automated, and accessibility testing expertise within an Agile development process. The role works with end users and project teams to analyze business needs, document requirements, improve data collection and user experience, test software and releases, and communicate quality status and issues through resolution. The position is remote and requires the employee to be physically located in Colorado, Washington D.C., Georgia, Maryland, Michigan, Minnesota, North Carolina, or Virginia. It is an exempt role reporting to the Program Director, with a 40-hour workweek, no direct reports, and minimal overnight travel of no more than 5%.

Requirements

Bachelor's degree and at least two years of progressive experience with requirements specification and quality assurance for software development projects.
Knowledge of Agile software development and ability to participate actively in meetings and ticket reviews.
Experience using issue tracking systems such as JIRA for issue prioritization and resolution.
Ability to elicit complex requirements from customers, such as study scientists and clinical monitors.
Ability to prioritize effectively, distinguish critical elements from trivial ones, and eliminate roadblocks.
Demonstrated experience documenting results of systematic, structured tests and processes.
Exemplary customer service and ability to adapt verbal and written communications to the audience.
Strong organizational, analytical, and problem-solving skills, with attention to detail.

Nice To Haves

Background in health research and/or the healthcare industry.
Understanding of application object models and relational database concepts for communicating requirements to technical staff.
Ability to write and troubleshoot straightforward SQL queries joining multiple tables and views.
Proficiency in Microsoft Office, including Excel, Word, and PowerPoint.
Experience with automated testing tools and frameworks.
Experience with Section 508 accessibility testing tools and WCAG success criteria.
Experience with workflow diagramming and wireframing tools such as Visio, Lucidchart, or Figma.

Responsibilities

Analyze business issues, define requirements and application designs, and recommend automated systems and protocols to address organizational information issues.
Determine operational objectives, gather information, and evaluate output requirements and formats.
Work with end users to analyze, define, model, and document systems requirements.
Create workflow charts, diagrams, and specifications; develop swim-lane diagrams and validate developer wireframes against documented workflows and requirements.
Develop an organizational change management framework and conduct user acceptance testing.
Create end-user documentation, including user guides, process flow charts, and training materials, and deliver training.
Review data collection instruments for standards compliance, consistency across studies, and best practices using ArborLinkCore functionality.
Work with data analysts and users to improve data collection and user experience during a study.
Define metrics and requirements for dashboards and reporting tools.
Use AI, such as Claude, for business development and as a component of solutions while following organizational guidance and controls.
Design and develop manual and automated tests for new software development and enhancements.
Develop, modify, and validate test plans and cases for software components.
Create automated validation and verification test plans and cases that cover workflow variations and edge cases.
Perform functional, application, regression, and performance testing to ensure products meet design specifications and quality standards.
Test releases delivered through CI/CD pipelines on an Agile release cadence.
Conduct Section 508 accessibility testing of websites and documents using relevant tools and manual screen-reader verification against WCAG 2.0 Level AA and, where practicable, WCAG 2.2 Level AA.
Identify coding weaknesses, provide feedback to developers, and maintain detailed test and result logs.
Work with leadership to improve QA processes for efficiency and consistency across teams and projects.
Collaborate with project teams to triage, prioritize, reproduce, and track issues through resolution, including critical errors, defects, scope changes, and enhancements.
Communicate QA testing status and deliverables throughout the project development life cycle.