Staff Relations Manager - Year Round

Deer Valley Resort • Deer Valley, UT

4d • Onsite

About The Position

The Staff Relations Manager fosters a positive, productive, and equitable work environment by developing, implementing, and overseeing staff relations programs, learning and development initiatives, and workplace policies. The role promotes proactive communication between staff and leadership and supports a culture of continuous learning, professional growth, and leadership development. As a trusted advisor to staff and management, the manager provides guidance on conflict resolution, policy interpretation, compliance, change management, staff development, and talent growth.

The position provides strategic oversight of learning and development programs to align training with organizational objectives, strengthen leadership capability, support engagement and retention, and improve organizational effectiveness. It also leads staff relations processes, including policy development and compliance, accommodation requests, workplace investigations, recognition, separation processes, and retention strategies, while collaborating across Human Resources and with department leaders.

This is a year-round, in-person, in-office position located in Park City, Utah. Weekends and holidays may be required.

Requirements

• Bachelor’s degree in Human Resources, Business Administration, Psychology, or a related field.
• At least 5 years of progressive Human Resources experience, with a strong focus on staff relations.
• Demonstrated experience handling staff relations cases and conducting workplace investigations.
• Exceptional interpersonal, communication, mediation, and problem-solving skills.
• Strong knowledge of federal, state, and local employment laws, including ADA, FMLA, and EEO.
• High integrity and ability to handle sensitive and confidential matters with discretion.

Nice To Haves

• HR certification preferred.

Responsibilities

• Design, implement, and manage a comprehensive Staff Relations Program that supports transparent communication between staff and leadership.
• Promote respect, inclusion, engagement, and open feedback, and ensure staff perspectives are acknowledged and aligned with organizational values and objectives.
• Monitor trends and metrics and recommend strategies to reduce risk, enhance engagement, improve retention, and increase staff satisfaction.
• Partner with internal stakeholders to review, develop, and communicate workplace policies and procedures, ensuring they are compliant, equitable, and clear.
• Lead ADA interactive processes, manage accommodation requests, and ensure compliant and appropriate resolutions.
• Maintain current knowledge of employment laws and ensure organizational adherence.
• Serve as a primary contact for workplace grievances, staff complaints, and interpersonal disputes.
• Conduct impartial investigations into potential policy violations, harassment, discrimination, or misconduct; address grievances involving working conditions, compensation, discrimination, or management practices; and maintain accurate case documentation.
• Lead the Acts of Excellence recognition program and foster an inclusive culture of appreciation and achievement.
• Advise managers on conflict mediation, staff engagement, and performance management, and support organizational change efforts.
• Collaborate with Learning & Development to deliver training on respectful workplace behavior, conflict resolution, and policy awareness; communicate and educate staff about staff relations processes.
• Provide leadership support and guidance on staff development plans, coaching strategies, and performance improvement efforts.
• Provide leadership and oversight to the Learning & Development Specialist, including goal setting, coaching, performance management, prioritization, and alignment of departmental objectives with organizational strategy.
• Provide strategic direction for resort-wide learning and development programs and partner with the Learning & Development Specialist to establish annual training priorities, learning strategies, and development initiatives.
• Evaluate training effectiveness using participation metrics, staff feedback, performance outcomes, and organizational trends, and recommend improvements.
• Support leadership development by identifying needs and collaborating on programs to strengthen management and supervisory capabilities.
• Oversee performance management processes with Learning & Development and business leaders, supporting consistency, accountability, and development-focused outcomes.
• Promote continuous learning, professional development, career pathways, and succession planning.
• Identify organizational skill gaps, workforce development opportunities, and talent readiness needs using staff feedback, survey results, performance data, and staffing trends.
• Partner with department leaders so learning and development initiatives support staff engagement, retention, and strategic business goals.
• Collaborate with corporate Learning & Development teams and other HR functions on consistent training practices, compliance, leadership development, and organizational development initiatives.
• Lead or support involuntary termination processes with an emphasis on compliance and fairness.
• Conduct exit and stay interviews to inform retention strategies and address emerging concerns.
• Collaborate across Human Resources and participate in initiatives that improve the staff experience, including onboarding, staff events, and engagement programs.

Benefits

• Ski perks may include a Deer Valley season pass, free skiing or riding at other Alterra Resorts and select local Utah resorts, friends and family ski discounts, free staff ski lessons, and discounted rentals for winter staff; perks vary by employment status.
• Subsidized meals at Employee Dining Rooms while on shift.
• Subsidized housing options available for seasonal full-time staff.
• Staff discounts at restaurants, shops, and service providers in Park City.
• Healthcare options are available for staff members.
• 401(k) plan with company match.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager