Staff Relations Manager - Year Round

Alterra • Deer Valley, WA

5d • Onsite

About The Position

The Staff Relations Manager fosters a positive, productive, and equitable work environment by developing, implementing, and overseeing staff relations programs, learning and development initiatives, and workplace policies. The role promotes proactive communication between staff and leadership and supports continuous learning, professional growth, and leadership development. As a trusted advisor to staff and management, the manager provides guidance on conflict resolution, policy interpretation, compliance, change management, staff development, and talent growth. The role also provides strategic oversight of learning and development programs to align training with organizational objectives, strengthen leadership capability, support engagement and retention, and improve organizational effectiveness. This is a year-round, in-person, in-office position located in Park City, Utah. Weekends and holidays may be required.

Requirements

• Bachelor’s degree in Human Resources, Business Administration, Psychology, or a related field.
• At least 5 years of progressive Human Resources experience, with a strong focus on staff relations.
• Demonstrated experience handling staff relations cases and conducting workplace investigations.
• Exceptional interpersonal, communication, mediation, and problem-solving skills.
• Strong knowledge of federal, state, and local employment laws, including ADA, FMLA, and EEO.
• High integrity and ability to handle sensitive and confidential matters with discretion.
• Ability to work weekends and holidays when required.
• Ability to work in person at the Park City, Utah office.

Nice To Haves

• HR certification.

Responsibilities

• Design, implement, and manage a comprehensive Staff Relations Program that supports healthy, transparent communication between staff and leadership.
• Promote respect, inclusion, engagement, and open feedback, ensuring staff perspectives are acknowledged and aligned with organizational values and objectives.
• Monitor trends and metrics and recommend strategies to reduce risk and improve engagement, retention, and staff satisfaction.
• Partner with internal stakeholders to review, develop, and communicate workplace policies and procedures.
• Ensure workplace policies are compliant, equitable, and clearly define expectations across the organization.
• Lead ADA interactive processes, manage accommodation requests, and ensure compliant and appropriate resolutions.
• Maintain knowledge of employment laws and ensure organizational adherence.
• Serve as a primary contact for workplace grievances, staff complaints, and interpersonal disputes.
• Conduct impartial investigations into potential policy violations, harassment, discrimination, and misconduct.
• Address grievances related to working conditions, compensation, discrimination, or management practices, and maintain accurate case documentation.
• Lead the Acts of Excellence program and foster inclusive recognition of staff contributions.
• Advise managers on conflict mediation, staff engagement, and performance management.
• Support organizational change efforts and collaborate with Learning & Development to provide training on respectful workplace behavior, conflict resolution, and policies.
• Communicate and educate staff about staff relations processes.
• Guide staff development plans, coaching strategies, and performance improvement efforts.
• Lead, coach, and manage the Learning & Development Specialist, including goal setting, performance management, prioritization, and alignment with organizational strategy.
• Provide strategic direction for resort-wide learning and development programs and partner with the Learning & Development Specialist to set annual training priorities and initiatives.
• Evaluate training effectiveness using participation metrics, staff feedback, performance outcomes, and organizational trends, and recommend improvements.
• Support leadership development and strengthen management and supervisory capabilities.
• Oversee performance management processes with Learning & Development and business leaders, supporting consistency, accountability, and development-focused outcomes.
• Promote continuous learning, professional development, career pathways, and succession planning.
• Identify organizational skill gaps and workforce development and talent readiness needs using staff feedback, engagement surveys, performance data, and staffing trends.
• Partner with department leaders to align learning and development with engagement, retention, and business goals.
• Collaborate with corporate Learning & Development teams and other HR functions on training, compliance, leadership development, and organizational development.
• Lead or support involuntary termination processes with an emphasis on compliance and fairness.
• Conduct exit and stay interviews to inform retention strategies and address emerging concerns.
• Collaborate across Human Resources and participate in initiatives that enhance the staff experience, including onboarding, staff events, and engagement programs.

Benefits

• Deer Valley season pass, free skiing or riding at other Alterra Resorts and select local Utah resorts; availability varies by employment status.
• Friends and family ski discounts, free staff ski lessons, and discounted rentals for winter staff.
• Subsidized meals at Employee Dining Rooms while on shift.
• Subsidized housing options for seasonal full-time staff.
• Discounts at restaurants, shops, and service providers in Park City.
• Healthcare options.
• 401(k) plan with company match.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager