Guest Relations Agent - Year Round
About The Position
The Guest Relations Agent represents Jackson Hole Mountain Resort Lodging professionally and provides efficient, courteous service throughout each guest’s stay, ensuring high-quality service for JHRL guests and homeowners. The position combines office-based guest support with field work at rental properties. In the office, the agent answers calls, greets visitors, monitors voicemail and electronic communications, assists with reservation availability and basic booking procedures, shares information about local activities and property amenities, creates work orders, and responds to day-to-day guest inquiries. In the field, the agent inspects properties before arrivals and after departures, checks doors, windows, lights, and thermostats, stocks supplies, prepares firewood when appropriate, maintains company vehicles, and transports packages or rentable items as needed.
Requirements
- Excellent communication skills.
- Guest-centric mindset and enjoyment of working with people from different backgrounds.
- Ability to work as part of a team and independently.
- Self-starter.
- Ability to operate under pressure.
- Attention to detail.
- Valid driver’s license and proof of insurance.
Nice To Haves
- Customer service experience.
- Computer skills.
Responsibilities
- Represent the company professionally and provide efficient, courteous service throughout guests’ stays.
- Answer phone calls and promptly greet people entering the office.
- Check voicemails, online communication software, and email throughout the day.
- Maintain a professional appearance and attitude when interacting with guests, homeowners, and prospective guests and homeowners.
- Become familiar with reservation availability, guest profiles, sales and promotions, and basic booking procedures.
- Help guests reserve local recreational activities.
- Develop familiarity with property-specific amenities.
- Create work orders and provide maintenance or housekeeping with relevant information about guest requests and reported or observed repairs.
- Offer solutions to day-to-day guest inquiries.
- Inspect properties before guest arrivals and after departures using checklist software to uphold company standards.
- Check property doors and windows, turn off lights, and ensure thermostats are properly set.
- Stock properties with supplies specified for guest arrivals.
- Place firewood in fireplaces when appropriate.
- Maintain the cleanliness and upkeep of company vehicles and fuel them daily or as needed.
- Transport packages or rentable items to guests or properties as needed.
Benefits
- Free winter ski pass and summer activities pass for the employee, spouse, and qualifying dependent children.
- Medical and dental insurance.
- 401(k) with company match.
- Paid time off (PTO) and sick pay.
- Spending and flexible savings accounts (HSA/FSA).
- Free life and AD&D insurance.
- Free life insurance for the employee’s spouse and dependent children.
- Discounts at JHMR Food & Beverage outlets.
- Discounts at JHMR Retail/Rental/Repair locations.
- Pro deals on gear and apparel through ExpertVoice, Outdoor Prolink, and JHMR partners.
- Discounted daycare and Kid’s Ranch.
- Free START bus pass and 100% reimbursement for a START Bus commuter pass to Teton Valley, ID, and Star Valley, WY.
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
