Guest Relations Agent

Air Methods • Kahului, HI

3d • Onsite

About The Position

The Guest Relations Agent provides personalized, in-person guest service, including reservations, check-in and briefings, retail and activity sales, and support for base operations. The role focuses on delivering extraordinary service at every guest touchpoint, including check-in, briefings, flight following, and limited ramp operations. The agent helps grow base revenue through service sales enhancements and supports memorable vacation experiences. Qualified candidates have proven sales and high-touch customer service skills and expert knowledge of local attractions, tours, and activities. The position also requires compliance with Blue Hawaiian’s Operational Specifications, Human Resources Requirements, and Safety Management System.

This role works at any desk and may involve opening, mid, or closing shifts between 7 a.m. and 6 p.m. Availability is required Sunday through Saturday, generally three to five days per week, including one Saturday or Sunday. Travel is 0%.

Requirements

• High school diploma or GED and one to three years of related experience and/or training, or an equivalent combination of education and experience.
• One to two years of sales or upselling experience in a performance-driven environment.
• Extraordinary guest service skills.
• Expert-level knowledge of the local area and attractions.
• Adaptability and ability to support business change.
• Ability to overcome objections and offer alternate solutions.
• Timeliness and a professional appearance.
• Excellent written and verbal communication skills; fluent English is required.
• Strong listening skills to identify customer needs.
• Self-motivation and ability to work independently in a sales-driven environment.
• Ability to occasionally lift up to 25 pounds and stand for long periods.
• Ability to manage multiple duties and prioritize.
• Intermediate proficiency with Microsoft Office, including Word, Excel, PowerPoint, and Outlook.
• Ability to type 30–40 words per minute.
• Availability Sunday through Saturday, generally three to five days per week, including one Saturday or Sunday; able to work opening, mid, or closing shifts between 7 a.m. and 6 p.m.

Nice To Haves

• Bilingual ability.
• Knowledge of the travel and/or ticket industry.
• Concierge experience.
• Operational experience.

Responsibilities

• Greet each guest professionally and courteously and provide extraordinary guest service.
• Build rapport and trust with guests, assess their needs through questions, and help them select suitable products.
• Meet or exceed established sales targets in a commissioned environment.
• Generate sales and upsell products by describing options and planning activities that improve the guest’s experience.
• Resolve guest issues promptly and satisfactorily, follow up, and ensure they are resolved.
• Sell in person and occasionally by phone.
• Use sales tools to encourage guests to commit, close and book sales, and collect payment.
• Provide a thorough recap of each purchase and thank guests for their business.
• Support reservations, guest check-in and briefings, retail and activity sales, and base operations, including flight following and limited ramp operations.
• Comply with Blue Hawaiian’s Operational Specifications, Human Resources Requirements, and Safety Management System.
• Perform other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED