Guest Relations Agent

Marriott•Dallas, TX

About The Position

Supply guests with directions and information regarding property amenities, services, hours of operation, and local areas of interest and activities. Contact appropriate individuals or departments to resolve guest calls, requests, or problems, and follow up to ensure guests are satisfied with the outcome. Receive, record, and relay messages accurately, completely, and legibly. Respond to special requests from guests with unique needs and communicate VIP arrivals to designated personnel for escort and delivery of amenities. Follow company policies and procedures; report accidents, injuries, and unsafe work conditions to a manager; maintain a clean and professional uniform and personal appearance; protect confidential information and company assets. Welcome and acknowledge guests according to company standards, anticipate and address their service needs, and express genuine appreciation. Communicate clearly and professionally, answer telephones using appropriate etiquette, maintain positive working relationships, and support team goals. Comply with quality assurance expectations and standards. Identify and recommend ideas, technologies, or processes that could improve efficiency, productivity, quality, safety, or cost savings. Perform other reasonable duties as requested by supervisors.

Requirements

High school diploma or G.E.D. equivalent is preferred.
No related work experience is required.
No supervisory experience is required.
No license or certification is required.
Ability to stand, sit, or walk for an extended period or an entire work shift.
Ability to move, lift, carry, push, pull, and place objects weighing up to 10 pounds without assistance.

Nice To Haves

High school diploma or G.E.D. equivalent.

Responsibilities

Provide guests with information about property amenities, services, hours, and local attractions and activities.
Contact appropriate individuals or departments to resolve guest calls, requests, or problems.
Follow up with guests to ensure their requests or problems have been addressed to their satisfaction.
Receive, record, and relay messages accurately, completely, and legibly.
Respond to special requests from guests with unique needs.
Communicate VIP arrivals to designated personnel for escort and amenity delivery.
Follow company policies and procedures and report accidents, injuries, and unsafe work conditions to a manager.
Maintain a clean and professional uniform and personal appearance, protect confidential information, and safeguard company assets.
Welcome and acknowledge guests, anticipate and address their service needs, and thank them with genuine appreciation.
Speak clearly and professionally and answer telephones using appropriate etiquette.
Develop and maintain positive working relationships and support team goals.
Comply with quality assurance expectations and standards.
Identify and recommend ideas, technologies, or processes to improve efficiency, productivity, quality, safety, or cost savings.
Perform other reasonable job duties as requested by supervisors.