Tower Guest Relations Agent

The Boca Raton • Boca Raton, FL

5d • $20 - $20

About The Position

The Tower Guest Relations Agent greets and registers guests, providing prompt, courteous, and professional service. The agent assists guests departing the Resort, helps resolve challenges throughout their stay, and promotes hotel amenities and services.

The role includes completing guest registration in a computer system, confirming guest and room details, selecting rooms based on guest needs, coding electronic keys, and providing welcome packets. The agent ensures guest statements accurately reflect rooms and services, assists with checkout payments and charges, records different forms of payment, and converts foreign currency at posted rates.

The agent welcomes guests, listens to requests, provides accurate information about outlets, programs, and events, and handles complaints by researching issues and developing effective solutions. The role requires remaining calm during emergencies and busy periods and using sound judgment and discretion.

Requirements

• High school graduate or equivalent required.
• Ability to lift up to 50 pounds, with frequent lifting and carrying of objects up to 25 pounds.
• Ability to walk or stand to a significant degree and to reach, handle, feel, talk, hear, and see.

Nice To Haves

• Degree in Hospitality or Hotel Management preferred.
• College degree preferred.
• Experience in a luxury hotel or resort setting preferred.

Responsibilities

• Complete guest registration and retrieve or enter information in the computer system.
• Confirm guest details and room rates, select rooms according to guest needs, code electronic keys, and communicate room details to guests.
• Provide welcome packets and arrange for a team member to accompany guests to their rooms.
• Ensure rooms and services are accurately accounted for on guest statements.
• Assist guests with checkout payments and charges; accept and record vouchers, credit, traveler’s checks, and other payment forms.
• Convert foreign currency at current posted rates.
• Greet guests promptly and warmly, listen to requests, and provide accurate information about outlet hours, VIP programs, events, and services.
• Research and resolve guest complaints and challenges, including price conflicts and heating or air-conditioning issues.
• Remain calm and alert during emergencies and periods of heavy hotel activity, using judgment and discretion.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED