Staff Intake Paralegal
About The Position
Legal Assistance of Western New York, Inc. (LawNY) is hiring a Staff Intake Paralegal to work from its Geneva, New York office. The role supports clients and attorneys by screening and conducting intake for people seeking civil legal assistance, and by participating in outreach to underserved populations. Staff Paralegals provide comprehensive legal services to eligible clients. The position calls for an understanding of how civil legal issues affecting low-income communities intersect with social and economic justice, and an active commitment to learning and developing skills in support of LawNY’s vision that access to justice should not depend on social or economic status.
Requirements
- Paralegal certification, an associate’s or bachelor’s degree with courses in paralegal studies, and/or at least two years of experience working as a paralegal under an attorney’s supervision.
- Demonstrated commitment to supporting individuals and communities facing economic and institutional barriers to legal access.
- Reliable transportation for visiting clients, attending court appearances at remote sites, filing documents, and attending outreach activities.
Nice To Haves
- Prior experience supporting clients and communities facing intersecting economic and social barriers.
- Experience working with LawNY’s client communities.
- Strong and proactive problem-solving, time-management, and organizational skills.
- Excellent interpersonal, verbal, and written communication skills.
- Ability to work under deadlines and manage multiple tasks.
- Experience using trauma-informed care practices.
- Excellent use of Google Drive/GSuite, Word, Excel, and database programs.
- Fluency in a language other than English spoken by LawNY’s clients.
- Passion for social justice and commitment to LawNY’s mission.
Responsibilities
- Screen phone, in-person, and online applications for legal services and intake eligible clients.
- Refer applicants to other providers and agencies for assistance.
- Screen and/or interview applications for legal assistance received through phone lines, referral systems, online applications, community or in-court intakes, and other access methods.
- Enter information into the electronic case management system in accordance with intake manual protocol.
- Conduct initial client intake interviews and identify legal issues to present to an attorney or supervisor.
- Provide clients and applicants with legal information, self-help pamphlets, brochures, and information about other resources by phone, in person, and by mail.
Benefits
- 94% of the medical premium paid by the employer, with 100% of the in-network deductible paid by the employer.
- 100% employer-paid dental insurance.
- 100% employer-paid life insurance.
- 100% employer-paid enhanced short-term disability.
- 100% employer-paid long-term disability.
- Vision insurance.
- 20 paid vacation days per year.
- 12 sick days per year.
- 5 personal days per year.
- 13.5 holidays plus 2 floating holidays per year.
- Public Service Loan Forgiveness qualifying employer.
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What This Job Offers
Job Type
Full-time
Education Level
Associate degree
