Intake Paralegal

Coast to Coast Legal Aid of South Florida • Plantation, FL

11d • Hybrid

About The Position

Coast to Coast Legal Aid of South Florida, Inc. (CCLA) is a nonprofit organization established in 2003 that provides free civil legal services to low-income and otherwise eligible residents of Broward County. CCLA is seeking a hardworking, compassionate Intake Paralegal to interview clients and screen applicants seeking legal representation. The role supports attorneys and staff by completing pre-screens and applications, gathering information, and collecting relevant documents and pleadings. It ensures compliance with program requirements, including timely case processing, accurate documentation, timekeeping, reporting, and participation in required training and professional development.

The Intake Paralegal also provides intake coverage at CCLA’s courthouse office in the Broward County 17th Judicial Circuit Courthouse in Fort Lauderdale. The position conducts interviews, assesses legal needs, and assists people seeking legal services. The role includes community outreach and education, collaboration with CCLA units, and other duties as requested by management or required by grants.

CCLA offers a competitive benefits package and a positive, supportive work environment. A hybrid schedule may be available to eligible employees after successful completion of the probationary period.

Requirements

• Associate’s degree and/or paralegal certificate preferred; relevant work experience may be considered in lieu of formal education.
• One to five years of relevant experience preferred.
• Proficiency in Microsoft Office applications.
• Strong organizational and interpersonal skills.
• Excellent written and verbal communication skills.
• High attention to detail.
• Ability to multitask, work efficiently, and operate independently as well as with supervision.
• Professional demeanor and strong client-service orientation.
• Demonstrated commitment to serving low-income communities.
• Flexibility to work scheduled hours, including courthouse coverage as scheduled.
• Ability to pass a background check before employment begins.

Nice To Haves

• Bilingual Creole or Spanish/English.
• Associate’s degree and/or paralegal certificate.
• One to five years of relevant experience.

Responsibilities

• Answer incoming phone calls and promptly return calls and emails.
• Follow up on referrals from internal units, partner organizations, agencies, and online intake sources.
• Screen applicants and clients by phone, electronic communication, and in-person interviews.
• Schedule intake appointments and meetings with applicants.
• Complete conflict checks, pre-screens, and full intake assessments.
• Determine applicant eligibility for legal services according to program guidelines.
• Enter and complete intake information in the case management system through phone, electronic, or in-person communication.
• Maintain accurate records, case notes, and daily timekeeping in CCLA’s case management system.
• Explain intake and compliance documents and obtain required client signatures.
• Coordinate case acceptance and referrals to and from external organizations, including other legal aid providers.
• Provide courthouse intake coverage, including in-person interviews, gathering case information, and assisting individuals seeking legal services.
• Conduct community outreach in person, virtually, and on social media; provide educational training for staff, clients, and community providers as needed.
• Ensure compliance with program and grant requirements.
• Attend mandated training courses and train other staff as needed.
• Collaborate effectively with all CCLA units as part of a team.
• Complete reports accurately and in a timely manner.
• Perform other duties as requested by CCLA management or supervisors, or as required by grants.
• Provide backup receptionist support as scheduled.

Benefits

• Medical insurance.
• Vision insurance.
• 100% employer-paid individual dental coverage.
• 100% employer-paid life insurance.
• 100% employer-paid short-term disability insurance.
• 100% employer-paid long-term disability insurance.
• Supplemental insurance options.
• 403(b) retirement plan with employer contribution.
• Generous paid time off.
• More than 12 paid holidays annually.
• Employee discounts, including discounts on gym memberships, parks, travel, and pet insurance.
• Hybrid work schedule for eligible employees after successful completion of the probationary period.

What This Job Offers

• Job Type: Full-time
• Education Level: Associate degree