Staff Intake Paralegal

Legal Assistance of Western New York, Inc. • Geneva, NY

2d • Onsite

About The Position

The Geneva Office of Legal Assistance of Western New York, Inc. (LawNY) is hiring a Staff Intake Paralegal to support clients and attorneys, screen and intake people seeking civil legal assistance, and participate in outreach to underserved populations. The position is based in LawNY’s Geneva, New York office. Staff Paralegals provide comprehensive legal services to eligible clients. The ideal candidate understands how civil legal issues affecting low-income communities intersect with social and economic justice and is committed to learning and developing practices that advance access to justice.

Requirements

• Paralegal certification, an associate’s or bachelor’s degree with courses in paralegal studies, and/or at least two years of experience working as a paralegal under an attorney’s supervision.
• Demonstrated commitment to supporting individuals and communities facing economic and institutional barriers to legal access.
• Reliable transportation for travel to visit clients, attend court appearances at remote sites, file documents, and attend outreach activities.

Nice To Haves

• Prior experience supporting clients and communities facing intersecting economic and social barriers.
• Experience working with LawNY’s client communities.
• Strong and proactive problem-solving, time-management, and organizational skills.
• Excellent interpersonal skills and verbal and written communication skills.
• Ability to work under deadlines and manage multiple tasks.
• Experience using trauma-informed care practices.
• Excellent use of Google Drive/GSuite, Word, Excel, and database programs.
• Fluency in a language other than English spoken by LawNY’s clients.
• Passion for social justice and commitment to LawNY’s mission.

Responsibilities

• Screen phone, in-person, and online applications for legal services and intake eligible clients.
• Make referrals to other providers and agencies for assistance.
• Screen and/or interview applicants seeking legal assistance through phone lines, referral systems, online applications, community or in-court intakes, and other service access methods.
• Enter information into the electronic case management system according to intake manual protocol.
• Conduct initial client intake interviews and identify legal issues to present to an attorney or supervisor.
• Provide legal information, self-help materials, brochures, flyers, and information about other resources to clients and applicants by telephone, in person, and by mail.
• Participate in outreach to underserved populations.
• Travel to visit clients, attend court appearances at remote sites, file documents, and attend outreach activities.

Benefits

• 94% employer-paid medical premium and 100% employer-paid in-network deductible.
• 100% employer-paid dental insurance.
• 100% employer-paid life insurance.
• 100% employer-paid enhanced short-term disability.
• 100% employer-paid long-term disability.
• Vision insurance.
• 20 paid vacation days per year.
• 12 sick days per year.
• 5 personal days per year.
• 13.5 holidays plus 2 floating holidays per year.
• 35-hour work week.
• Qualifying employer for the Public Service Loan Forgiveness program.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed