Intake Paralegal

Coast to Coast Legal Aid of South Florida Inc•Plantation, FL

11d•$42,000 - $45,000

About The Position

Coast to Coast Legal Aid of South Florida, Inc. (CCLA) is a nonprofit organization providing free civil legal services to low-income and otherwise eligible residents of Broward County. CCLA is seeking a hardworking, compassionate Intake Paralegal to interview and screen applicants seeking legal representation. The position supports attorneys and staff by completing pre-screens and applications, gathering information and documents, and ensuring compliance with program requirements, including timely case processing, accurate documentation, timekeeping, reporting, and required training and professional development. The Intake Paralegal also provides scheduled intake coverage at CCLA’s courthouse office at the Broward County 17th Judicial Circuit Courthouse in Fort Lauderdale. This includes interviewing clients, assessing legal needs, gathering case information, and assisting people seeking legal services. The role includes phone, electronic, and in-person intake, coordination with internal units and external organizations, and community outreach and education. CCLA offers medical, vision, employer-paid individual dental, life and disability insurance, a 403(b) retirement plan with an employer contribution, paid time off, more than 12 paid holidays annually, employee discounts, and a hybrid work schedule for eligible employees after successful completion of the probationary period. Additional discounts are available for gym memberships, parks, travel, pet insurance, and more. The organization describes its work environment as positive and supportive and is an equal opportunity employer and provider.

Requirements

An associate’s degree and/or paralegal certificate is preferred; relevant work experience may be considered in lieu of formal education.
One to five years of relevant experience is preferred.
Proficiency in Microsoft Office applications.
Strong organizational and interpersonal skills.
Excellent written and verbal communication skills.
High attention to detail.
Ability to multitask, work efficiently, and operate independently and with supervision.
Professional demeanor and strong client-service orientation.
Demonstrated commitment to serving low-income communities.
Flexibility to work scheduled hours, including courthouse coverage as scheduled.
Ability to provide backup support to the receptionist as scheduled.
Must pass a background check before employment begins.

Nice To Haves

Associate’s degree and/or paralegal certificate.
One to five years of relevant experience.
Bilingual Creole or Spanish/English.

Responsibilities

Answer incoming phone calls and promptly return calls and emails.
Follow up on referrals from internal units, partner organizations, agencies, and online intake sources.
Screen applicants and clients by phone, electronic communication, and in-person interviews.
Schedule intake appointments and meetings with applicants.
Complete conflict checks, pre-screens, and full intake assessments.
Determine applicant eligibility for legal services under program guidelines.
Enter and complete intake information in the case management system through phone, electronic, or in-person communication.
Maintain accurate records, case notes, and daily timekeeping in the case management system.
Explain intake and compliance documents and obtain required client signatures.
Coordinate case acceptance and referrals to and from external organizations, including other legal aid providers.
Provide courthouse intake coverage, including in-person client interviews, gathering case information, and assisting people seeking legal services.
Conduct community outreach in person, virtually, and on social media, and provide educational training for staff, clients, and community providers as needed.
Ensure compliance with program and grant requirements.
Attend mandated training courses and train other staff as needed.
Collaborate effectively with all CCLA units in a team environment.
Complete reports accurately and in a timely manner.
Provide scheduled backup support to the receptionist.
Perform other duties requested by CCLA management or supervisors, or required by grants.

Benefits

Medical insurance.
Vision insurance.
100% employer-paid individual dental coverage.
100% employer-paid life insurance.
100% employer-paid short-term disability insurance.
100% employer-paid long-term disability insurance.
Supplemental insurance options.
403(b) retirement plan with employer contribution.
Generous paid time off.
More than 12 paid holidays annually.
Employee discounts.
Hybrid work schedule for eligible employees after successful completion of the probationary period.
Discounts on gym memberships, parks, travel, pet insurance, and more.